Event Usher​/Ticket Taker-Coca-Cola Amphitheater

THE ROLE

Coca-Cola Amphitheater isseeking an Usher/Greeter/Ticket Taker.

As an usher,greeteror ticket taker, you help to ensure safety, help tomaintainthe cleanliness of the venue and engage with guests toassistwith their needs before, during and after the show.

• Greet guests, scan guest tickets upon entry to the venue, answer guest questions,assist guests withlocatingtheirseatsandexaminestickets for entry to various seat levels around the venue during the event.
• Assist with keeping the venue safe,cleanand presentable to the guest.
• Resolve guest complaints or problems.
• Examine tickets or passes to verify authenticity.
• Provide assistancetowithguests with special needs, such as helping with seat accommodations.
• Show CARE byparticipatingin venue recycling efforts before, during and after the show.
• Guide guests to exits or provide other instructions orassistancein case of emergency.
• Mayassistin verifying staff credentials to generally restricted areas.
• Show CARE byparticipatingin the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such assorting waste and collecting recycling and educating our fans about our efforts.
• Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, pickingupandproperly storing event equipment such as lawn chairs, barricade, Etc.
• Assist patrons by giving directions places inside or outside the venue.
• Ensure guests are safely enjoying the show.
• Additional tasks as requested by management.

• High School Diploma or equivalent preferred
• At least 1+ year in a guest service role preferred
• Excellent verbal, written and interpersonal communication skills
• Acute sense of judgment,tactand diplomacy
• Position requires constant walking, climbing stairs and occasional sitting,lifting and carrying 25 lbs.+