Collection Specialist ONS- Birmingham, AL or Mobile, AL

Collection Specialist ONS
- Birmingham, AL or Mobile, AL

O'Neal Steel has an open position for Collection Specialist at our Birmingham, AL or Mobile, AL facility

Under limited supervision, and on own initiative, performs routine customer collection duties. Provide assistance to Credit Manager and Credit Analyst(s) with support tasks. Handle routine customer inquiries.

• Primary focus relates to initiating collection of past due accounts for assigned customers and assist Credit Analyst(s) with collection efforts as directed.
• Ensure that the collection efforts are being carried out in a timely manner by effectively using customer calls, correspondence, automated processes, etc.
• Act within the bounds of the credit policy.
• Provide credit references to third parties.
• Respond to customer inquiries concerning account issues, requests for invoice copies, proof of deliveries, statements, and screen other inquiries to the appropriate department.
• Assist in researching deductions made by customers and handle expeditiously.
• Assist Team in meeting or beating established key performance indicators (KPI’s) and other benchmarks or objectives.
• Assist other team members or credit teams as requested by the Credit Manager.
• Attend and participate in O’Neal Credit meetings, as directed by the Credit Manager.
• Embrace LEAN initiatives to seek continuous improvement which will add value for our customers, will lower costs, and will improve efficiencies.
• Release credit holds upon direction of the Credit Manager or Credit Analyst.

• High school diploma or equivalent
• Basic knowledge of accounting/bookkeeping concepts- collection experience preferred.

• Cforia
• Basic credit concepts
• Effective verbal and written communication, analysis and interpretation, interpersonal, motivation, and organization
• Familiar with personal computer applications (spreadsheet, word processing, etc.)
• Concentration and productivity in high pressure situations

• Health, Vision and Dental Insurance
• Work Site Wellness Programs
• Health and Dependent Care Flexible Spending Accounts
• Short-Term and Long-Term Disability Coverage
• Tuition and Health Club Reimbursement
• Accidental Death and Dismemberment and Life Insurance
• Adoption Assistance
• Training and Development Opportunities
• 401k

With more than 100 years in business, O’Neal Steel, an O’Neal Industries affiliate, supplies a wide range of carbon and alloy steel, stainless steel, and aluminum products for companies nationwide. Founded in 1921 and headquartered in Birmingham, Alabama, O’Neal Steel has 19 strategically located distribution centers throughout the country that offer inventory and value-added processing capabilities tailored to market needs, all while providing high levels of customer service.

O’Neal Steel’s industry-leading online platform, PRONTO®, provides continuous access to inventory, pricing, ordering, and account management.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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