Supervisor, Operations; Birmingham, AL

Supervisor, Operations

Lewis James Professional is a woman‑owned staff augmentation, project consulting and direct hire search and placement firm. We are currently seeking a Supervisor, Operations for a contract-to-hire opportunity with a financial services client.

• Lead and supervise a team of 3–4 operations professionals across loan, deposit, and treasury functions
• Build and implement operational workflows, SOPs, and documentation for the new Silver Lake system
• Serve as the primary point of contact for leadership and help drive execution of the Birmingham operations strategy
• Oversee daily operations including loan processing/servicing, deposit operations, and treasury services (ACH, wires, Positive Pay, lockbox)
• Act as a subject matter expert during system implementation and future conversion from Fiserv Premier
• Ensure accuracy, compliance, and operational efficiency across all functions
• Identify gaps and drive process improvements and scalable infrastructure
• Support hiring, onboarding, and training of new team members

• 7–10+ years of experience in banking operations (loan, deposit, or treasury)
• Prior experience in a lead or supervisory role within bank operations
• Hands‑on experience with core banking systems (Jack Henry Silver Lake strongly preferred; Fiserv/FIS or similar acceptable)
• Strong knowledge of loan lifecycle, deposit operations, and/or treasury services (ACH, wires, Positive Pay, lockbox)
• Proven ability to build processes, workflows, and documentation from scratch
• Experience supporting system implementations, conversions, or high‑growth environments
• Excellent communication, leadership, and organizational skills

Lewis James Professional is an Equal Opportunity Employer. M/F/D/V