Loan Support Consultant - Special Servicing - Midland

Position Overview

As a Loan Support Consultant – Special Servicing within PNC's Midland organization, you will be based within the PNC Midland footprint. You serve as the primary liaison for coordinating requests from external parties regarding defaulted loans. Your responsibilities include reviewing and processing complex Commercial Real Estate (CRE) servicing requests—such as payments, disbursements, and other related activities—while ensuring full compliance with regulatory requirements.

You play a critical role in mitigating risk, resolving payment discrepancies, and addressing various loan servicing inquiries. Additionally, you maintain accurate loan records, execute loan maintenance transactions, and contribute to the preparation of management reports. Your role also involves supporting special projects focused on process improvement and enhancing departmental efficiency.

• BS in Business, Finance, Real Estate, or related field and/or equivalent experience.
• 2+ years of related commercial loan servicing experience preferred.
• Strong interpersonal and collaboration skills with a focus on customer service.
• Ability to efficiently utilize commercial loan processing systems.
• Ability to multi‑task and work independently in a fast‑paced environment.
• Experience with PNC Commercial Real Estate Loan Processing Systems.

• Applies advanced specialty product knowledge to the day‑to‑day servicing of a portfolio of commercial real estate loans with high complexity or elevated borrower relationships to include increased communication and autonomy.
• Supports daily servicing of a portfolio of commercial real estate loans, ensuring compliance with loan documents, accurate transaction processing, and timely reporting to stakeholders. These loans include CMBS, balance sheet, and agency loans. Requires analysis and interpretation of complex loan agreements to apply loan terms accurately. All servicing activities must comply with servicing agreements, internal policies, and applicable laws and regulations.
  
  Resolves non‑compliant issues through written and verbal communication with internal and external parties.
• May review and process loan payments, escrows, and reserve account disbursements; may assist in preparing periodic reports including investor, internal, and regulatory reports; may perform covenant compliance testing; must maintain accurate and up‑to‑date loan servicing records in the servicing system; may support onboarding of new loans and transition of paid‑off or transferred loans; may support tax and insurance administration; may perform collection activities on delinquent accounts;
  
  may have funds disbursement authority.
• Reviews reports to identify exceptions, ensure quality, and contribute to risk mitigation. May serve as a subject‑matter expert, initial point of escalation, and/or provide specialty product training; may perform one or more work processes.

• Customer Focused – Leverages knowledge of values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
• Managing Risk – Assesses and manages the risks associated with business objectives to ensure adherence to PNC’s Enterprise Risk Management Framework.

Competencies – Consulting, Customer Interaction, Decision Making and Critical Thinking, Effective Communications, Financial Analysis, Managing Multiple Priorities, Negotiating, Operational Functions, Products and Services, Relationship Management.

Work Experience – University or college degree with 2+ years of relevant professional experience. In lieu of a degree, an equivalent combination of education, job‑specific certification(s), and experience (including military service) may be considered.

Education – Bachelor’s degree.

PNC offers a comprehensive range of benefits including medical, prescription drug, dental, vision, life insurance, disability protection, 401(k) with match, pension, stock purchase plans, dependent care reimbursement, adoption and doula reimbursement, educational assistance, wellness program, paid time off, maternity/parental leave, holidays, and vacation…