Card Services Team Lead

The Card Services Team Leader is responsible for providing professional card services to members and ensuring that all card service daily tasks and all issues are addressed in a timely and accurate manner. The Card Services Team Lead reports to the Card Services Manager. This position is a lead for the Card Specialists and will also collaborate with other departmental managers as needed.

Key Responsibilities:

Performs and ensures all daily tasks are accounted for and completed each day Provides daily guidance on credit and debit card issues

Responds to email and phone calls from members and internal personnel

Works with vendors on processing and system issues

Responsible for documenting procedures to ensure accurate and up to date Ensures VISA credit card applications have been processed in a timely manner

Works with management on monthly and quarterly reports

Maintains the inventory of cards and all equipment for Instant Issue are fully functioning

Works with management and vendor on fraud mitigation and trends

Monitors credit and debit card transactions for fraudulent behaviors

Works with management on product strategies and project implementation

Essential Qualifications and

Competencies:

Bachelor’s degree or equivalent experience required3-5 years’ experience in Card Services specifically on VISA credit

Some supervisory experience preferred

Experience with Fiserv strongly preferred

Excellent oral, written, and interpersonal communication skills

Excellent organizational and time management skills, with an ability to multi-task Solid understanding of technology, card systems, and software

Product development and card fraud experience a plus
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