Personal Banker - Riverchase

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers, fostering an inclusive workplace culture where all employees feel respected, valued, and have opportunities to contribute to the company’s success. This Personal Banker role is located in Birmingham, AL within PNC’s Retail Banking organization.

• Acquires and deepens the branch customer base through proactive sales and service activities, managing the customer experience to improve financial wellbeing.
• Drives proactive sales conversations through outbound calling, service-to-sales, teller interactions, appointment setting, and effective lobby engagement to enhance client loyalty.
• Creates customer loyalty and grows share of wallet via a differentiated customer experience, performing lobby engagement and positioning PNC products to meet client needs.
• Applies product and procedural knowledge to identify, mitigate, and solve customer problems effectively.
• Manages risk by adhering to all policies and procedures, demonstrating sound judgment within established limits and participating in daily branch operations to ensure accuracy and efficiency.

PNC employees are expected to be customer‑focused, knowledgeable about values and practices that align customer needs and satisfaction in all business decisions, and able to create customized customer solutions.

They should manage risk by assessing and effectively handling all associated risks to support PNC’s Enterprise Risk Management Framework.

Preferred Skills: Accountability, Banking, Client Loyalty, Customer Experience, Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales

Competencies: Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs

Work Experience: Typically requires 3+ years experience or equivalent education and product knowledge. A comparable combination of education, certification, and experience may be considered.

Education: No degree required.

Certifications: No required certifications.

Licenses: Background checks may be required per Consumer Financial Protection Bureau regulations.

PNC offers a comprehensive range of benefits, including medical and prescription drug coverage with a Health Savings Account, dental and vision options, employee life insurance and that for spouse/child, short and long‑term disability protection, 401(k) with match, pension and stock purchase plans, dependent care reimbursement, child/elder care backup, adoption, surrogacy and doula reimbursement, educational assistance, and a robust wellness program with financial incentives.

Paid time off includes maternity or parental leave; up to 11 paid holidays; 9 occasional absence days; and 15–25 vacation days depending on career level.

If an accommodation is required to participate in the application process, contact  or call 877‑968‑7762 and mention "Workday". Include the job  preferred contact method. All information will be kept confidential.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to the FDIA, SAFE Act, and FINRA requirements.

Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose your personal information in our hiring practices.