Branch Operations Lead - Inverness Branch - Birmingham, AL

Branch Operations Lead - Inverness Branch

Birmingham, AL

3 days ago — Be among the first 25 applicants

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At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.

As a Branch Operations Lead in a Chase Branch, you'll be at the heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role is crucial in ensuring that our clients' financial transactions are handled with precision and care, all while adhering to our policies, procedures, and regulatory requirements.

A typical day involves assisting clients with transactions, introducing them to self‑service options, and building lasting relationships. Throughout the week, you'll review branch operations, keep the team informed about the latest policies, and ensure the branch meets or exceeds control expectations.

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch.
• Greet clients warmly, demonstrate genuine care, assist with transactions, manage lobby flow, and schedule meetings.
• Engage clients with clear, polite communication, anticipate their needs, and ensure a smooth visit.
• Lead branch operations, including managing cash devices like the cash vault and ATM, and resolve client issues quickly and effectively.
• Introduce clients to our friendly branch team, building lasting relationships and assisting with specialized financial needs.
• Simplify clients' banking experience by sharing self‑service options.
• Work closely with the Branch Manager to support all aspects of branch operations, maintaining high standards for loss control, compliance, and audits.

• Adherence to policies, procedures, and regulatory banking requirements.
• Attention to detail and strong organizational skills.
• Demonstrated leadership and operational proficiency.
• Passion for educating the branch team and partners.
• Ability to build meaningful connections and engage with clients.
• 1+ years of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Availability for branch hours, including weekends and evenings.

• 6+ months of Associate Banker (Teller) experience.
• College degree or military equivalent.

• Successfully complete the Branch Operations Lead Training Program before placement.
• Be able to travel as required for in‑person training and meetings.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.

We offer a competitive total rewards package, including base salary, potential commission‑based pay, discretionary incentive compensation, and a range of benefits such as health care, retirement plans, childcare, tuition reimbursement, mental health support, and financial coaching.

We are an equal opportunity employer and place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute and provide reasonable accommodations for applicants and employees.

Our Consumer & Community Banking division serves Chase customers with a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, and small business loans. We are proud to lead the U.S. in credit card sales and deposit growth, with the most‑used digital solutions and high customer satisfaction.