Correspondent Services Specialist

At Servis First, Our Name is Our Mission.

The Correspondent Services Specialist position provides support to the Correspondent Bank Division, to include client support of liquidity management, payment services and international services, as well as support for sales and marketing of Correspondent Banking products and services.

The incumbent will:

• Provide support in development, maintenance and implementation of correspondent banking products and services
• Receive service support requests from correspondent bank clients and complete requests to resolution
• Maintenance of correspondent accounts involving changes to client relationship, services or information
• Assist with customer support functions through technical assistance and product training
• Assist the division by coordinating communication and research of international payments and services
• Coordinate projects aimed at enhancing current products and improving current processes, including the communication, and marketing of product introductions and releases
• Support the Sales Officer roles in production of service proposals, provision of marketing collateral to match prospect needs, and coordination of presentations and demonstrations; including on-site discussions, association meetings, and trade show participation
• Support the division in the management of Correspondent Division’s brand awareness and web presence
• Responsible for being familiar with all compliance regulations and policies that are applicable to this position and follow and ensure compliance with these regulations and policies

Note:

Reasonable accommodation may be made to enable otherwise qualified associates/applicants with disabilities to perform the essential functions of the job.

Note:

Additional duties and responsibilities may be assigned.

• Three (3) years of related experience in bank operations, correspondent banking systems or similar functions
• Bachelor’s degree in finance, business or related field is a plus
• Working knowledge of Microsoft Outlook, Word, Excel, Access and Power Point
• Attention to detail, with proven ability to accurately execute time-sensitive and complex tasks
• Experience working with customers to recognize, research and resolve issues
• Excellent written and verbal communication skills, with experience preparing reports and presentations
• Effective organizational and time management skills
• Knowledge of bank products, payments, bank operations, or international services is a plus
• Basic knowledge of related federal and state banking compliance regulations and other operational policies

The physical requirements and environmental conditions of this position consist primarily of:

• Sustained standing and sitting
• Frequent use of PC, including typing or sustained attention to monitor
• Occasional presentations requiring public speaking to small groups
• Occasional lifting of basic office files or equipment up to 20 lbs
• Normal office environment with comfortable internal temperatures and low level noise

EOE/AA