Detection & Investigation Analyst Lead: Inbound Zelle

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and fostering an inclusive workplace culture where all employees feel respected, valued, and have the opportunity to contribute to the company’s success.

As a Detection & Investigation Analyst Lead within PNC's FDO Zelle Fraud organization, you will be based in Pittsburgh, PA;
Birmingham, AL;
Strongsville, OH;
Louisville, KY;
Denver, CO; or Phoenix, AZ.

We are an in‑office company that fosters a supportive culture where employees can thrive and achieve balance. Candidates are encouraged to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

We do not provide sponsorship for employment visas or participate in STEM OPT for this position.

Sunday – Thursday: 8:30 AM – 5:00 PM ET

• Curious and analytical
• Detect patterns and anticipate future indicators
• Adaptable to change and new technology, and willing to continually learn
• Passion for stopping criminals

• Actimize
• EWS CRM Portal
• Service Browser
• Blue Zone (Mainframe/COR)
• Google
• Lexis/Nexis
• Spy Dialer
• ZAP
• Avaya
• cCas
• Innovis
• Web Browsers
• Web View
• Verint

• Inbound Zelle fraud support
• Analyzing cases generated from the enterprise fraud detection systems
• Analyzing cases generated from the network in the Customer Relationship Portal
• Communicating with customers whose transactions are suspected of potential fraud
• Reporting suspected fraud
• Assisting in sustaining and improving department processes and procedures
• Reviews and investigates customer cases, reports and work for potential and actual loss; minimizes fraud, anti‑money laundering, and/or organizational risk
• Performs early detection of suspicious activity and controls/prevents losses
• May lead the work of and/or train detection and investigation staff
• Researches and analyzes bank activities to detect and prevent possible fraudulent and suspicious activity; recommends dispositions
• Identifies gaps and control enhancements, and follows standards and practices to mitigate risk exposure and loss
• Shares best practices among the team and/or service partners
• Prepares and maintains appropriate documentation of analysis performed and coordinates with internal or external stakeholders

• University or college degree with less than one year of professional experience or equivalent combination of education, certification, and experience, including military service
• Analytical thinking, customer solutions, decision making, operational risk, problem resolution, researching, risk mitigation strategies
• Knowledge of anti-money laundering/sanctions policies and procedures, business ethics, business process improvement, decision making, critical thinking, effective communications, fraud detection and prevention, information capture, operational risk, problem solving, standard operating procedures
• Strong research and analytical skills; ability to use defined research procedures to identify and resolve issues and trends
• Experience in fraud detection and investigation preferred; familiarity with Zelle fraud and enterprise fraud detection systems a plus

Base Salary: $41,250.00 – $75,625.00 (may vary based on geographic location, market data, and individual skills, experience, and education)

PNC offers a comprehensive range of benefits, including medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; backup child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

Paid time off depends on eligibility and includes maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days unless otherwise required by law; 15‑25…