Detection & Investigation Analyst Lead: Inbound Zelle

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As a Detection & Investigation Analyst Lead within PNC's FDO Zelle Fraud organization, you will be based in Birmingham, AL;
Strongsville, OH;
Louisville, KY;
Denver, CO.

PNC is an in‑office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

Schedule
:
Sunday – Thursday, 8:30 – 5:00 pm ET.

Office location
:
In‑office only.

INBOUND ZELLE TEAM

Not sponsoring visas or STEM OPT for this position.

• Actimize
• EWS CRM Portal
• Service Browser
• Blue Zone (Mainframe/COR)
• Google
• Lexis/Nexis
• Spy Dialer
• ZAP
• Avaya
• cCas
• Innovis
• Web Browsers
• Web View
• Verint

• Curious
• Analyze
• Detect Patterns
• Foresight – given enough data, able to anticipate what future data would likely indicate.
• Adaptable to change, new technology, and willing to continually learn.
• Have a passion for stopping the criminals.

• Inbound Zelle fraud support.
• Analyzing cases generated from enterprise fraud detection systems and from the Customer Relationship portal.
• Communicating with customers whose transactions appear suspicious of potential fraud.
• Reporting suspected fraud and collaborating with internal or external stakeholders.
• Conducting reviews and investigations of customer cases, managing potential and actual losses, and performing early detection of suspicious activity.
• Researching and analyzing bank activities, recommending dispositions, identifying gaps, and proposing control enhancements.
• Using defined research procedures to identify and resolve issues, recognizing trends, and escalating as appropriate.
• Following standards and practices to mitigate fraud, AML, and other risk exposure and loss, and sharing best practices with team and service partners.
• Preparing and maintaining documentation of analysis and coordinating with stakeholders.
• Assisting in sustaining and improving department processes and procedures.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for this role.

• Analytical Thinking
• Customer Solutions
• Decision Making
• Operational Risks
• Problem Resolution
• Researching
• Risk Mitigation Strategies

• Anti‑Money Laundering/Sanctions Policies and Procedures
• Business Ethics
• Business Process Improvement
• Decision Making and Critical Thinking
• Effective Communications
• Fraud Detection and Prevention
• Information Capture
• Operational Risk
• Problem Solving
• Standard Operating Procedures

Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.

• Bachelor’s degree

• No Required Certification(s)

• No Required License(s)

Base Salary: $41,250.00 – $75,625.00. Salaries may vary based on geographic location, market data and on individual skills, experience, and education.

Generally, this opening is expected to be posted for two business days from 07/13/2026, although it may be longer with business discretion.

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full‑time employees include medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long‑term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account;

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