Personal Banker - One Federal

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. As a Personal Banker within PNC's Retail Banking organization, you will be based in Birmingham, AL. PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive.

• Acquires and deepens the branch customer base through proactive sales and service activities.
• Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing.
• Collaborates with ecosystem partners to grow customer's share of wallet.
• Positions PNC solutions to drive new revenue and customer loyalty.
• Drives proactive sales conversations through internal and outbound interactions with a defined sales process, including outbound calling, service‑to‑sales, teller interactions, appointment setting, and effective lobby engagement, ultimately elevating client loyalty.
• Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions.
• Leverages ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships.
• Creates customer loyalty and grows customer share of wallet through a differentiated customer experience.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educates customers on options for managing financial transactions by leveraging technology, tools, and resources.
• Applies product and procedural knowledge to identify, mitigate, and solve customer problems effectively to drive customer loyalty.
• Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
• Demonstrates heightened scrutiny to identify and avoid loss.
• Participates in branch daily operations, ensuring they are completed efficiently and accurately.
• PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Knowledge of banking products and digital awareness.
• Effective communication skills.
• Ability to manage multiple priorities.
• Problem‑solving and prospecting skills.
• Retail lending experience.
• Client loyalty focus and customer‑experience orientation.
• Proactive sales and technology‑leveraging skills.
• 3+ years of related experience or equivalent education and product knowledge.
• Associate’s degree or higher (or an equivalent combination of education, job‑specific certification(s), and experience).

Roles at this level typically require an Associate’s or equivalent degree and related experience or product knowledge to accomplish primary duties. Three or more years of experience is required.

No degree required.

No required certification(s).

• Medical/prescription drug coverage with a Health Savings Account feature.
• Dental and vision options.
• Employee and spouse/child life insurance.
• Short- and long‑term disability protection.
• 401(k) with PNC match, pension, and stock purchase plans.
• Dependent care reimbursement account and backup child/elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select programs fully paid.
• Robust wellness program with financial incentives.

• Maternity and/or parental leave.
• Up to 11 paid holidays each year.
• 9 occasional absence days each year (unless otherwise required by law).
• 15 to 25 vacation days each year, depending on career level.

If an accommodation is required to participate in the application process, please contact us via email at  Include "accommodation request" in the subject line and your name, the job , and your preferred method of contact in the body of the email. Applicants may also call 877‑968‑7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and used only as required to provide needed reasonable accommodations.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section
19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California residents: refer to the California Consumer Privacy Act Privacy Notice for information on how PNC may use or disclose your personal information in our hiring practices.