Loan Quality Control Specialist

The Lending Quality Control Specialist is part of the Lending and Operations Team and is responsible for conducting post-closing quality control reviews of loan files originated by the credit union. This role ensures that each file is reviewed for accuracy, completeness, regulatory compliance, and adherence to written policies and procedures. If a loan file does not meet established quality control standards, the Specialist will work directly with lending staff to identify and resolve the issue and will escalate matters to management when necessary.

Key Responsibilities:

Maintain a Quality Control (QC) database of originated and non-originated loan files (Consumer and Mortgage)
Perform quality control audits on each loan file to verify that applicable regulations, internal policies, and established procedures have been followed

Communicate regularly with lending staff and management, by phone and email, to follow up on missing files, quality control issues, insurance concerns, lien recording matters, and related documentation; ensure all identified issues are tracked through resolution

Prepare and review reports (regularly scheduled and as assigned)
Assist in accurately archiving lending files electronically

Assist with loan compliance monitoring activities to help ensure lending practices, file documentation, and related processes align with credit union policies, established procedures, and applicable regulatory requirements

Assist with tracking lien perfection and mortgage filing requirements, including titles, uniform commercial code (UCC) filings, and mortgages, ensuring required documentation is completed, recorded, and followed up on in a timely manner

Other duties or projects as assigned

Essential Qualifications and

Competencies:

High school diploma required; bachelor’s degree or equivalent related work experience preferred

Minimum 3 years of experience in Consumer/Mortgage Lending, Real Estate, or equivalent

Experience in Consumer Loan Processing, Servicing, or Underwriting preferred

Accurate in completing responsibilities with strong attention to detail and organizational skills

Excellent communications skills: phone, personal contact/verbal and written

Ability to work independently, set priorities and handle multiple tasks

Strong abilities in problem solving, researching and decision-making

Keyboarding skills and proficiency in Word/Excel/Outlook and the internet with ability to learn new software applications

Able to accept and facilitate change

Willing to ask questions, seek clarification when needed, and respond constructively to coaching, feedback, and direction
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