Commercial Loan Assistant

The Commercial Loan Assistant provides administrative, operational, and customer-service support to Commercial Lenders and Portfolio Managers. This position helps move commercial loan requests from application through closing and ongoing servicing by gathering information, preparing documentation, maintaining accurate loan files, tracking exceptions, and communicating with borrowers and third parties. Performs additional duties as assigned.

• Support Commercial Lenders, Portfolio Managers, Treasury Management, and Retail Banking in delivering a coordinated client experience. Provide appropriate assistance as needed for product referrals and recommendations, deposit account opening, online and mobile banking setup, and other client-service matters.
• Serve as a liaison between the commercial lending client team and Loan Operations. Assist with troubleshooting issues, resolving discrepancies, communicating outstanding requirements, and facilitating timely completion of loan documentation, booking, closing, and servicing activities.
• Asist Commercial Lenders and Portfolio Managers with new loan requests, renewals, modifications, extensions, and routine servicing matters.
• Gather financial statements, tax returns, entity documents, insurance information, borrower authorizations, and other required documentation from clients and third parties. Review submitted documentation for completeness and promptly identify missing items for follow-up.
• Asist with ordering appraisals, surveys, environmental reports, flood determinations, title work, UCC searches, credit reports, inspections, and other due-diligence items. Review received items to identify any errors or inconsistencies, flood zone designations, environmental findings, credit report fraud alerts or address discrepancies, and other matters requiring attention. Promptly elevate identified issues to the appropriate party.
• Review collateral title policies and available public lien records to confirm the bank’s correct priority lien position. Obtain evidence of current insurance on collateral and verify the adequacy of coverage. Confirm property taxes have been paid on all loans secured by real estate.
• Review approved credit memo packet with Commercial Lender and Portfolio Manager to ensure proper understanding of loan documentation required.
• Create a complete CIF record for new clients; verify accuracy of CIF record for existing clients.
• Input information as approved for submission to Loan Operations for creation of loan documents. Review draft loan documents for accuracy, completeness, and adherence to terms of loan approval before closing.
• Coordinate with borrowers, attorneys, title companies, insurance agents, appraisers, and internal departments to support timely and efficient closings for both in-person and electronic-signing transactions.
• Review internally-prepared disbursement statement or attorney-prepared settlement statement for accuracy and proper disbursement of funds. Collect required fees, accrued interest, and closing funds, and ensure all items are properly posted to the appropriate loan and general ledger accounts.
• Verify loan documents have been properly executed, including required signatures, notarizations, initials, and dates. Verify loan data has been accurately booked on the core data system.
• Maintain complete, accurate, and readily accessible commercial loan and credit files. Scan, upload, and index all required documents to the commercial shared drive, Synergy, and other designated bank systems, including financial statements, credit memoranda, approvals, covenant tests, annual reviews, loan documents, correspondence, collateral documentation, and servicing records.
• Ensure credit files are…