PES - Patient Encounter Specialist - Outpatient Rehabilitation Services Administration

Join to apply for the PES - Patient Encounter Specialist - Outpatient Rehabilitation Services Administration - Days (060) role at UAB Medicine

Position Overview

Pay range: $15.00 - $20.30 / hour

Shifts: Full-Time, Days

Benefits and perks available for eligible positions include: robust educational assistance programs, generous paid time off, employee assistance and wellness programs, paid parental leave, qualifying employer for the Public Service Loan Forgiveness (PSLF) Program, plus more.

Job Description

Under general supervision and according to established policies and procedures, the employee will perform a variety of specialized services in support of the operations of the assigned clinic.

Responsibilities include:

checking in scheduled and add‑on patients, answering telephone and routing calls, entering demographic, insurance and charge data into the system, checking patients out of the clinic and performing follow‑up as necessary, maintaining clinic revenue records, providing assistance and responding to patient needs within the waiting room, and consistently demonstrating outstanding customer service to patients, visitors, physicians and staff.

Qualifications

• One (1) year of customer service experience required.
• Business Office education or similar coursework desired.
• Must attend all required coursework assigned by management; possess basic knowledge of medical terminology and advanced knowledge of PC applications, software and database management; perform math and bookkeeping skills; possess exceptional telephone and customer service skills and be knowledgeable of English grammar and punctuation.
• High school diploma or equivalent preferred; none required.

Why Work at UAB Medicine:
We are UAB Medicine, Alabama’s largest and most comprehensive health system, recognized nationally for delivering world‑class patient care, pioneering research, and cutting‑edge medical education. We proudly serve more than 1.1 million patients each year – from every county in Alabama, all 50 states, and many countries around the world. Our network spans numerous hospitals, emergency departments, more than 67 other sites of care, and a team of over 2,200 physicians.

Our key facilities include UAB Hospital – ranked the No. 1 hospital in Alabama by U.S. News & World Report and home to the state’s only ACS‑verified Level I adult trauma center and Magnet‑designated hospital – along with UAB Hospital‑Callahan Eye and five UAB St. Vincent’s hospitals serving central Alabama.

UAB Medicine offers careers across a wide range of practice environments, from our internationally renowned academic medical center and award‑winning community hospitals to our primary and specialty care clinics across the state. Whether you’re seeking the fast‑paced learning environment of a tertiary care setting or the close‑knit environment of a community facility, there’s a place for you on our team where you can become part of a mission‑driven organization committed to delivering life‑changing care.

With nearly every medical specialty represented and unlimited opportunities for growth, you’ll find the right fit for your skills and career goals. We care for you by offering comprehensive, industry‑leading benefit packages to support the individual preferences and circumstances of our diverse staff.

Seniority level:
Entry level

Employment type:

Full‑time

Job function:
Health Care Provider

Industries:
Hospitals and Health Care