Health Information Operations Supervisor

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem—including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datvanters are building the future of how data is connected and used to improve health.

By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

The Health Information Operations Supervisor is responsible for client/customer service and serves as a knowledge expert for the HIS staff. The role focuses on frontline people management and training, as well as ensuring processes are completed in compliance with established guidelines. This role may also assist leadership with planning, developing, and implementing departmental or regional projects, providing support to the Health Information Operations Manager.

The Supervisor maintains workflow and productivity of HIS staff, handles escalated situations, and drives a positive work environment. The Supervisor assists in the new hire process, meets with clients, and develops staff at multiple sites.

• Full Time:
  Monday-Friday 8:00am-4:30pm
• Payroll
• Performance management
• Support in training on Release of Information processing
• Quality analysis
• Troubleshooting issues
• Overseeing HIS 1, HIS 2, and LHIS
• Documenting information in multiple platforms using two computer monitors
• Proficient in Microsoft Office (including Word and Excel)

• Knowledge of HIPAA and medical terminology
• Familiarity with different EHR and Billing Systems
• Problem solving skills

• Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor
• Company equipment will be provided (computer, monitor, virtual phone, etc.)
• Full Benefits: PTO, Health, Vision, and Dental Insurance and 401(k) Savings Plan and tuition assistance

• Have a passion to lead, train and motivate a growing and excited team
• Communicate and collaborate with leadership on issues, opportunities, or challenges
• Lead Audit Team receiving requests from payors
• Review data and provide client and leadership solutions
• Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders
• Manage the requests coming in from the Risk Management Team of the client
• Be the leader of client locations and plan for fluctuating needs
• Oversee the escalation calls from our centralized call centers
• Participate in project teams and committees to advance operational strategies and initiatives
• Coordinate with location/client management on complex issues while building a strong relationship

• A true leadership philosophy in which the goal of the leader is to serve
• Ability to support clients and your team working both on-site and remotely
• 1‑2 years of Health Information related experience
• Well‑versed with HIPAA standards
• A knack for presenting to leadership, clients, and your team via video or in person
• Solution provider and forward thinking
• Detail and quality oriented as it relates to accurate and compliant information for medical records
• Power BI, MS Office

• EMR experience with EPIC or Cerner
• Previous production/metric‑based work experience
• Team building and experience elevating individuals’ careers

To ensure the safety of patients and staff, many of our clients require post‑offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID‑19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources on a case‑by‑case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy‑related medical conditions, and/or religion.

This job is not eligible for employment sponsorship.

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status or other legally protected status.

Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.