Admissions Coordinator

Our client is seeking a dependable and detail-oriented Patient Intake Specialist to support the admissions process for both inpatient and outpatient care. This role is critical to the patient experience, requiring a blend of administrative precision and compassionate communication. The successful candidate will be the first point of contact for many patients and will handle a variety of clerical and registration responsibilities that support hospital operations and compliance with healthcare standards.

• Accurately gather patient information including demographics, insurance details, and required documentation during the registration and admissions process
• Review and confirm completeness of physicians’ orders, legal consent forms, and insurance authorizations
• Discuss financial obligations with patients, including co-pays, deductibles, and out-of-pocket costs; clearly communicate payment expectations and options
• Enter and update data across multiple hospital information systems and ensure proper documentation of all incomplete or pending information
• Obtain necessary pre-certifications or referrals and follow through with billing or compliance procedures such as ABNs (Advance Beneficiary Notices) when applicable
• Provide guidance and support to patients and their families regarding the admissions process and insurance-related questions
• Maintain high-quality customer service standards and promptly elevate unresolved issues to supervisors
• Respond to incoming calls using scripted responses and provide general assistance or direct inquiries appropriately
• Adhere strictly to hospital safety, privacy, and compliance policies and protocols
• Complete all shift responsibilities accurately and within required time frames
• High school diploma or equivalent
• At least one year of experience in a medical front desk, admissions, or high-volume customer service environment, ideally within healthcare

• Previous experience in hospital registration or patient access services
• Working knowledge of healthcare terminology and insurance procedures
• Proficiency in typing (minimum 35 words per minute)
• Familiarity with Medicare compliance and related documentation

Please note: This job posting is just a preview of the full scope of the position. A comprehensive job description is shared by a member of our team.