Front Desk, Healthcare

Job Details

Job Location:

Homewood Main Campus - BIRMINGHAM, AL 35209

Travel Percentage:
Negligible

Job Shift: Day

Job Category:
Admin - Clerical

As the first point of contact for patients arriving at UCA’s clinics, the Medical Front Desk Clerk will greet and assist patients with check‑in at kiosks, collect necessary documents, input information into the EMR system, prepare files for office visits, and notify physicians or nurses that a patient is ready to be taken to the exam room. After the appointment, the clerk schedules follow‑up appointments and communicates instructions for additional services.

• Greet patients, family members, or caregivers at check‑in and answer questions about the UCA check‑in process.
• Provide support to complete the check‑in process, including assisting patients with kiosks, collecting documents relevant to the visit, insurance cards, co‑pay or deductible information.
• Act as a patient escort when needed, assisting the patient to enter or exit the facility or to the UCA exam room.
• Prepare patient files for visits, ensuring confidentiality is maintained.
• Maintain contact with the secretary, nurse, and/or physician to confirm that the patient has arrived and is ready for services.
• Perform checkout functions through the EMR system.
• Schedule patient follow‑up appointments according to physician schedules.
• Provide patients with instructions for imaging and/or other services and appointments.
• Collect, organize, and disburse superbills.
• Attend organization or departmental meetings as required.
• Perform other duties as assigned.

• Excellent interpersonal skills and communication ability to interact with people from all walks of life and cultural backgrounds.
• Ability to work independently or within a team in a fast‑paced environment.
• Proficiency using a variety of office equipment, including a PC, Windows, MS Office, EMR system, multi‑line telephone, copier, and facsimile machine.
• Commitment to maintaining confidentiality, including strict adherence to HIPAA and UCA guidelines.
• High school diploma or GED equivalent.

• Previous experience in healthcare or a physician clinic setting.
• Good working knowledge of medical terminology.

None.

This position does not supervise any other staff members.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must occasionally lift and/or move more than 45 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.