Patient Services Coordinator - Russell Clinic - AM

Position Overview

Pay range: $15.00 - $21.95 / hour

Shifts: full-time AM

Benefits and perks available for eligible positions include: robust educational assistance programs, generous paid time off, employee assistance and wellness programs, paid parental leave, qualifying employer for the Public Service Loan Forgiveness (PSLF) Program, plus more.

Job Description

Responsible for coordinating certain aspects of clinical and administrative patient services. Serves as patient advocate. Answers patient inquiries verbally or in writing. Resolves patient problems. Disseminates information relating to clinic operations. Maintains patient records. Responsible for the conduct of patient scheduling, reception and other front office operations. May supervise clerical staff.

Qualifications

High school diploma or equivalent and one (1) year office/clerical experience in customer service, call center, physician office or other clinical environment required. Demonstrated organizational and leadership skills; excellent customer service and communication skills required. Must: (1) Attend all required course work assigned by management; (2) possess basic knowledge of medical terminology and advanced knowledge of PC applications, software, and database management;

(3) be able to perform math & bookkeeping skills; (5) possess exceptional telephone & customer service skills; and (5) be knowledgeable of English grammar & punctuation. Business Office Education or similar coursework preferred.

Why Work at UAB Medicine

We are UAB Medicine, Alabama’s largest and most comprehensive health system, recognized nationally for delivering world-class patient care, pioneering research, and cutting-edge medical education. We proudly serve more than 1.2 million patients each year – from every county in Alabama, all 50 states, and many countries around the world. Our network spans numerous hospitals, emergency departments, more than 67 other sites of care, and a team of over 3,100 physicians.

Our key facilities include UAB Hospital – ranked the No. 1 hospital in Alabama by U.S. News & World Report and home to the state’s first ACS-verified Level I adult trauma center and only Magnet-designated hospital – along with UAB Hospital-Callahan Eye and five UAB St. Vincent’s hospitals serving central Alabama. UAB Medicine offers careers across a wide range of practice environments, from our internationally renowned academic medical center and award-winning community hospitals to our primary and specialty care clinics across the state.

Whether you’re seeking the fast-paced learning environment of a tertiary-care setting or the close-knight environment of a community facility, there’s a place for you on our team where you can become part of a mission-driven organization committed to delivering life-changing care. With nearly every medical specialty represented and unlimited opportunities for growth, you’ll find the right fit for your skills and career goals.

We care for you by offering comprehensive, industry-leading benefit packages to support the individual preferences and circumstances of our diverse staff.