Long-Term Care Ombudsman

Join United Way as a Long-Term Care Ombudsman and make a real impact in the lives of Alabama's seniors! Advocate for resident rights, solve meaningful challenges, and help ensure every individual receives the dignity, respect, and quality care they deserve. If you're passionate about helping others and creating positive change, this is your opportunity to make every day matter.

The mission of the Office of the Long-Term Care Ombudsman is to enhance the quality of life, improve the level of care, protect individual rights, and promote the dignity of each Alabama citizen residing in a long-term care facility. The Ombudsman solves complaints on behalf of long-term care residents using a network of trained and certified Ombudsmen. The Ombudsman establishes productive liaisons with senior organizations, advocacy groups and cooperative associations that impact the lives of long-term care residents.

• Investigate and resolve complaints made by or on behalf of long-term care residents.
• Advocate on behalf of long-term care residents.
• Achieve program objectives by working with involved parties, which could include family members, facility members, facility administration, medical professionals, local and state agencies, guardians and conservators, attorneys, law enforcement and the courts.
• Monitor the development and implementation of federal, state and local laws, regulations, policies and administrative actions that affect long-term care facilities.
• Comment on proposed regulatory changes
• Interpret federal and state laws and regulations relating to long-term care facility residents.
• Knowledgeable of elder care laws, including the older Americans Act as amended, Title VII.
• Monitor the conditions in long-term care facilities via ongoing on-site facility visits and reviewing regulatory reports.
• Develop and present training for facility staff and community groups.
• Respond to complaints and inquires relating to long-term care facilities or residents.
• Provide consolation and technical assistance to family members, facility staff, guardians, attorneys, and others, including rapid response to urgent problems.
• Act as the resident’s representative/advocate in administrative conferences resulting from a notice of involuntary discharge from a long-term care facility.
• Respond to and make referral of suspected abuse to an appropriate agency.
• Maintain appropriate case files and written records of complaints and consultations

• Effective communication with industry customers, consumers, legislators and staff both orally and in writing
• Investigation and complaint resolution skills
• Interpreting and implementing policy and procedure
• Development and delivery of tracings and training materials
• Experience as an advocate
  
  Interest in working with the elderly population
• Ability to read/interpret policies, rules, and laws.
• Knowledge of nursing homes and adult home systems
• Experience and complaint investigation, mediation and conflict resolution
• Strong commitment to consumer advocacy and resident rights
• Good oral, written and organizational skills
  
  Knowledge of community resources
• Training skills in public speaking
• Computer skills and experience using Microsoft Office, Windows, and Excel

A Bachelor’s Degree in Social Work, Public Administration, Behavioral or Social Sciences, or a related degree in human services;
OR Any combination of experience or education equivalent to three years of experience in a human service-related program.

Normal office environment with occasional after hours work and travel throughout the state

Rotating work schedule to include evening/weekend and on-call.

Travel to and from sites as needed and appropriate.

Ability to lift up to 30 lbs

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