Medical Secretary

General Summary

The Medical Secretary will manage physician(s)’ day-to-day schedule and coordinate clerical activities related to completion of patient care, adhering to the highest standards of confidentiality.

The Medical Secretary will manage physician(s)’ day-to-day schedule and coordinate clerical activities related to completion of patient care, adhering to the highest standards of confidentiality.

• Must display an understanding of medical terminology.
• Must have prior experience in a medical office and display an understanding of physician clinic procedures.
• Must show the ability to have excellent interpersonal skills and communication to interact with all walks of life, internal and external to UCA, from all educational or cultural backgrounds.
• Must show the ability to work independently or within a team in a fast-paced environment.
• Must be able to type documents, email, forms, and other communications quickly and with minimal to no errors.
• Must show proficiency in use of a variety of office equipment including a PC, Windows, MSOffice, EMR system, multi-line telephone, copier, facsimile machine, etc.
• Must show the ability to maintain confidentiality, including strict adherence to HIPAA and UCA Guidelines.
• Must have a high school diploma or GED equivalent.

None.

This position will not supervise any other staff members.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must occasionally lift and/or move more than 45 pounds.

• Manage physician’s schedule – to include scheduling patient appointments, canceling patient appointments, rescheduling patient appointments.
• Managing telephone calls from patients, other physicians, and other staff; take messages for physicians and nurses; follow-up with those phone calls and take care of patient and physician requests.
• Correspondence with insurance companies.
• Enter charges daily into EMR system.
• Balance daily collections and send to Homewood office.
• Medical record requests; retrieval of and delivery to/from appropriate providers.
• Referrals and pre-certifications.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Prepare consults, surgeries and admissions forms and forward to surgery schedulers.
• Schedule consults with other physicians, tests and procedures at UCA Homewood office and/or outside facilities.
• Complete FMLA papers at patient’s request.
• Fill-in as needed with patient check-in and check-out.
• Patient insurance verification and verification of patient demographics.
• Assists other secretaries in office and company, which may include some travel to other outlying offices or the Homewood office location.
• Attends staff meetings as required.
• Conducts self in accordance with UCA’s policies and procedures.
• Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
• Other duties as assigned.