Front Desk Agent

Overview

We are hiring for a Front Desk Agent to join a prestigious luxury hotel located in Birmingham. This is a fantastic opportunity to be the face of a high-end property known for elegance, outstanding service, and an unforgettable guest experience. As a Front Desk Agent, you will play a vital role in welcoming guests, managing check-in and check-out processes, and ensuring each stay exceeds expectations through friendly, professional service.

Salary: $15.00/hr - Paid Weekly

• Greet and welcome guests in a warm and professional manner.
• Manage the check-in and check-out process efficiently.
• Answer phone calls, respond to guest inquiries, and handle requests with promptness and courtesy.
• Provide accurate information about the hotel, local attractions, and services.
• Process payments and maintain accurate records using hotel systems.
• Coordinate with other departments to fulfill guest needs.
• Handle guest complaints or concerns with a problem-solving mindset.
• Maintain a clean and organized front desk area.

• Previous front desk or customer service experience in a hotel or hospitality setting preferred.
• Strong interpersonal and communication skills.
• Professional appearance and demeanor.
• Ability to multitask and remain calm under pressure.
• Familiarity with hotel management software (OnQ or similar) is a plus.
• Availability to work flexible shifts, including evenings, weekends, and holidays.

Join a team that prides itself on professionalism, attention to detail, and delivering five-star service in one of Atlanta’s most prominent hospitality settings. Apply today to start your journey in luxury hospitality.