Guest Service Supervisor

Job Location

160 State Farm Parkway
- Birmingham, Alabama 35209

• Incentives
  - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)
• Work‑life‑balance – Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth – Mentorship, cross‑training, development plans, management training, and more – over 200 internal promotions this year
• Health and well‑being – Medical, dental, vision, prescription, life, disability, and Team Member Assistance Program
• Retirement – Company‑matched 401(k)
• Award‑winning – Ranked among Newsweek's America's Greatest Workplaces 2025

• Assist the management team with supervising the front desk/guest service positions of the hotel under general supervision.
• Ensure Drury Hotels’ policies and procedures are consistently communicated and followed at all times.
• Maintain a high standard of integrity, provide motivation, and demonstrate positive leadership characteristics that inspire team members to exceed expectations through superior customer service standards.
• Assist with training guest service team members.
• Ensure an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner.
• Respond promptly and efficiently to inquiries, requests, and complaints with a +1 Service Attitude.
• Contribute to maintaining a positive work environment at all times for our diverse team and guests.

• Ability to give and take written and oral direction.
• Strong oral and written communication skills in English; ability to relate to guests and team members.
• Thorough knowledge of Drury Hotels’ policies and procedures.
• Ability to train, motivate, and inspire team members to perform at and above company expectations.
• Knowledge of marketing and sales programs.
• Flexible to perform duties of guest service agent, night audit or other positions as needed.
• Ability to handle money, make change, and utilize office machines in normal day‑to‑day activities.
• Monitor hotel facilities and team member work habits to ensure a safe/secure environment for team members and guests; observe and correct unsafe conditions.
• Attention to detail.
• Some travel may be required.

EOE