On Call Concierge, Hope Lodge OVERNIGHT

At the American Cancer Society, we’re working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities. The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission.

It is a calling. And the people who answer it are fulfilled.

The On‑Call Concierge at Hope Lodge is the frontline ambassador for our guests, providing exceptional service and support to ensure their comfort and satisfaction during their stay. Responsible for managing front‑desk operations, the Concierge’s dedication to customer service, attention to detail and ability to multitask contributes to creating a positive and welcoming environment for our guests.

This is a part‑time Concierge opening at our Hope Lodge facility in Birmingham, AL. This individual will be offered daytime and overnight shifts based on business needs that will typically entail working less than 20 hours/week and will not be benefits eligible.

Pay rate: $19.50 per hour

• 10% – Monday through Friday, for hours worked after 6:00PM
• 15% – Saturday and Sunday, for hours worked on weekend
• 20% – For hours worked between 12:00AM and 5:30AM (overnight shift differential)

• Greet guests and visitors with warmth and hospitality upon arrival.
• Assist guests with check‑in and check‑out procedures, ensuring a smooth and pleasant experience.
• Provide information about Hope Lodge amenities, services, and local attractions.
• Handle guest inquiries, requests, and concerns promptly and professionally.
• Maintain a neat and organized front‑desk area, ensuring a welcoming atmosphere for guests.

• Manage transportation services for guests, including arranging transportation to and from appointments.
• Coordinate transportation schedules and ensure timely pick‑up and drop‑off for guests.
• Drive guests to appointments in a safe and courteous manner, adhering to traffic laws and regulations.
• Maintain cleanliness and safety of transportation vehicles, performing routine inspections and maintenance as needed.

• Manage incoming calls, emails, and correspondence, directing them to the appropriate staff members.
• Maintain accurate guest records, including check‑in/out information, contact details, and special requests.
• Process reservations and room assignments in accordance with established procedures.
• Assist with administrative tasks such as filing, data entry, and photocopying.

• Monitor the lobby area and ensure the safety and security of guests and property.
• Implement security protocols and procedures, including guest identification and access control.
• Respond to emergencies or incidents promptly and effectively, following established protocols.

• High School diploma or equivalent.
• Additional education or training in hospitality management or customer service is a plus.
• Previous experience in hospitality, guest services, or a related field is preferred.

• Excellent communication and interpersonal skills, with a friendly and empathetic demeanor.
• Strong organizational and multitasking abilities, with attention to detail.
• Proficiency in computer skills, including Microsoft Office Suite and reservation systems.
• Proficiency in using multi‑line telephone systems.
• Ability to work independently and as part of a team in a fast‑paced environment.
• Availability to work flexible hours, including evenings, weekends, and holidays.
• Exceptional customer service skills for interacting with guests.
• Strong verbal communication skills for conveying information and coordinating transportation services.
• Professional demeanor and courtesy toward guests, staff, and transportation providers.
• Effective time‑management skills for coordinating schedules efficiently.
• Strong problem‑solving skills for addressing guest concerns and resolving transportation issues.
• Attention to detail for accurate processing of guest information and maintaining organized records.
• Flexibility to adapt to changing guest needs and…