Hotel Front Desk Attendant

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values.

• Provide guests with information about hotel amenities, dining, and travel directions.
• Welcome guests warmly, determine their needs, and manage the registration process.
• Operate hotel switchboard, take calls and provide information and transfer calls.
• Contact housekeeping and/or maintenance departments when a problem is reported and perform basic maintenance so as to minimize out of order rooms.
• Take reservations in person, via email, or over the phone, including group bookings.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.
• Availability to work flexible schedules, including weekends and holidays.
• Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels.
• Proven customer service experience with a strong guest-focused mentality.

$16 hourly