Front Desk Supervisor

As a Front Desk Supervisor, you will lead and inspire a team of associates to deliver exceptional service, ensuring every guest enjoys a seamless and memorable stay from check-in to check-out. Your leadership will be vital in overseeing daily front desk operations, addressing guest concerns, and maintaining high hospitality standards throughout the property.

Key Responsibilities:

* Leadership & Training:
Assist in training and mentoring Front Desk associates, providing coaching to develop a skilled, motivated team that consistently delivers outstanding service.

* Guest

Experience:

Greet guests warmly and professionally, ensuring a welcoming atmosphere. Respond to guest inquiries, concerns, and special requests promptly, demonstrating a commitment to guest satisfaction.

* Room Assignment & Inventory:
Verify the accuracy of room blocks, pre-registration, and room assignments, ensuring rooms are allocated efficiently based on guest preferences, rates, or status (Marriott Reward Members, groups).

* Operations Management:
Oversee day-to-day front desk operations, ensuring smooth check-ins/check-outs, accurate billing, and seamless financial transactions. Handle room changes, credit approvals, and adjustments to guest accounts with attention to detail.

* Reservations & Guest Communication:
Manage same-day reservations, walk-ins, and future bookings while providing detailed information on hotel services, local attractions, and dining recommendations.

* Safety & Security:
Maintain guest privacy and security by overseeing the proper handling of safety deposit boxes and ensuring confidentiality at all times.

* Reporting & Documentation:
Complete daily Front Desk reports accurately, keeping management informed on guest interactions and operational status.

* Conflict Resolution:
Address guest concerns in a timely, empathetic manner, resolving issues to ensure a positive experience and high levels of guest satisfaction.

As a part of the PCH Hotels & Resorts portfolio, Ross Bridge part-time associates enjoy a wide array of perks and discounts, including:

* Hotel, F&B, golf, and retail discounts throughout the company properties

* Worldwide travel discounts through Marriott

* Tuition reimbursement to continue your education or professional development

* And much more!

Join the PCH Hotels & Resorts team, where we believe in providing "hospitality with heart & soul"