Weekend Breakfast Attendant - Courtyard-Residence Inn Grandview

JOB DUTIES:

Professional Experience

Preferably 6 month’s experience in any field where exceeding customers’ expectations were met

Hotel Experience

Be flexible and willing to perform other tasks as necessary or requested

Wear hotel uniform in compliance with hotel standards

Welcomes guests to the lobby- breakfast bar and provides fast and courteous service to ensure an enjoyable dining experience and repeat business

Set up the Hot “ On the House" breakfast each morning by following the Hotel franchise Breakfast guidelines

Consistently interact with the guests in an effort to provide a superior breakfast experience.

Communicate feedback to hotel management

Maintain Food Service quality and safety standards

Responsible for maintaining a clean work environment that meets both County Health Codes and the Hotel Quality assurance requirements.

Job Requirements:

Must have excellent customer service skills and a stable work history

Must be able to work entire shift on feet at a quick pace

Must be flexible to work any shift as needed to include weekends

Emotional Intelligence

Emotionally competent; able to effectively manage disruptive emotions and impulses; able to stay composed, positive, and unflappable even in trying moments while thinking clearly and remaining focused under pressure

Promote the hotel by demonstrating a high level of positive attitude and energy to serve our guests

Ability to anticipate guests’ needs

Embraces and respects diversity and multicultural environment

Education

Background screening for previous criminal history

Employment may be contingent upon at least 80% score on test on hotel’s reservations system (PMS ) after training

At least a high school diploma or G.E.D.

Data entry

Database management systems

Strengths

Social

Speaks in guests’ preferred language

Hotel is a smoke-free property

Organizational

Administrative

Sales

Job Location:

Birmingham AL

Industry:

Hospitality / Tourism

Job Function:

Customer Service

Experience Level:

Entry Level

Job Type:

Part-time

Workflow:

Standard Workflow