Hotel Front Desk Agent-PT

About Our Property

At the Hilton Birmingham at UAB we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels representing all major brands. Hilton Birmingham at UAB boasts 295 guest rooms, 14,892 sq ft of meeting space, an on‑site F&B outlet and a bar.

If you have a genuine passion for hospitality, come and join our team and experience the delivery of outstanding service and memorable experiences for each guest.

Pyramid Global Hospitality offers comprehensive health insurance, retirement plans, paid time off, on‑site wellness programs, local discounts, employee rates on hotel stays, and ongoing training and development opportunities.

We are looking for highly motivated individuals to join our Guest Services team as a Guest Services Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive and throughout their stay, assisting with luggage, providing knowledge about the hotel and local area, and guiding guests to their rooms.

• Help guests discover their “Wanderlust” experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Interact with all guests; welcome each guest to the hotel
• Open doors for guests arriving by motor vehicle and escort them to the front desk for check‑in
• Park and retrieve guests’ vehicles as requested
• Escort guests and their luggage to their rooms, explaining amenities and fun facts
• Work with other attendants to ensure each guest has a personalized experience and open doors for all guests
• Assist lobby attendant in keeping the entrance area clean and organized
• Be the difference with all guests and employees and do more than the norm

• At least one year in a customer service role with high guest interaction
• A valid driver’s license with no major infractions for 6 months
• Hospitality industry experience is a plus
• Ability to solve problems when they arise
• Ability to work in a team environment is a must
• Pleasant and helpful personality
• Must be able to work a full shift standing and traveling between the valet lot and various areas of the hotel
• A strong desire to make an impact on others
• An outgoing and engaging personality
  
  Excellent verbal communication skills
• Ability to work in a fast‑paced setting
• Ability to stand for the duration of the shift
• Must be available to work various shifts including weekends and holidays

$15.00
$16.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.