Complex Sales Coordinator

Description Properties Overview

The Redmont Curio Collection by Hilton Birmingham and The Kelly, Tapestry Collection by Hilton, Birmingham are two premier, historic boutique hotels located in downtown Birmingham, Alabama.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts nationwide. We ensure you have the support, tools, and opportunities to do your job, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package consisting of medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life insurance, critical accident or illness, short- & long-term disability, paid time off, wellness programs, getting paid before payday with earned wage access, wonderful hotel discounts and much more.

The Complex Sales Coordinator provides sales and catering administrative support for two hotels, assisting the sales managers with the sales and service process, client communication, contract and document administration, and day-to-day office management in support of revenue objectives.

Provide sales coordinator support for two hotels, balancing daily workload and deadlines between the properties.

Assist the sales managers and regional director of sales in all facets of the sales and service process and office management, with a focus on optimizing revenue.

Answer telephone calls promptly, respond to inquiries regarding hotel facilities and menus, and relay information accurately to the managers, client accounts, and affected departments.

Prepare and process proposals and contracts, and distribute memos, contracts, resumes, rooming requests, and amenity requests to the relevant departments at each hotel.

Maintain filing, trace, and office service systems, logging account information and retaining copies of contracts and correspondence in an orderly and accurate manner.

Assist in resolving questions regarding pricing, menu descriptions, banquet facilities, guarantees, and seating charts.

Conduct tours of meeting and ballroom space and meet with clients as needed; relay incoming information and messages to in-house clients.

Respond promptly to guest requests for assistance, directions, amenities, and information, and follow up during the guest's visit to support overall satisfaction and repeat business.

Attend pre-shift meetings to learn daily particulars, including guest and hotel expectations, to ensure consistency.

Support the Front Office with Front Desk agent coverage as needed. This role could include working shifts as a front desk agent.

Perform other related duties as assigned or needed.

If traveling between properties on the same day, you should be punched in (on the clock).

High school diploma or GED, or any combination of education, training, or experience providing the knowledge, skills, and abilities necessary to perform the job functions.

Valid, current driver's license;

Working knowledge of hotel operations, sales and catering, events, brand standards, and business etiquette.

Proficiency with office and sales systems, accurate basic mathematics, and the ability to operate standard office equipment and meet recurring deadlines.

Previous administrative support experience in a hotel or other professional office.

Previous Sales experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.