Human Resources Representative

Overview

Join Diversified Maintenance! We’re committed to delivering exceptional cleaning, landscaping, and restoration services for commercial facilities. Be part of a welcoming and collaborative team where innovation meets excellence. We offer steady, reliable work in janitorial management, full-time and part-time janitorial roles, maintenance, landscaping, and metal restoration. If you want to make a meaningful impact and build a lasting career, we have opportunities for you.

Join us and grow with a leader in the industry!

Diversified Maintenance is hiring a Temporary Human Resources Representative for a 3-month assignment. This temporary position serves as the primary point of contact for branch management regarding general human resources inquiries, benefits issues, employee orientation, resolution of payroll discrepancies, and interpretation of human resources policies and procedures. The Temporary Human Resources Representative is responsible for providing branch-level human resources administration and support throughout the duration of the 3-month assignment.

This role offers an excellent opportunity to contribute to a dynamic HR team while supporting key human resources functions and ensuring a positive employee experience across assigned branches. This is an in-person, office position.

RESPONSIBILITIES:

• Provide guidance and support on employee relations matters while conducting workplace investigations and partnering with HR leadership to determine appropriate resolutions
• Conduct workplace investigations involving harassment, discrimination, retaliation, misconduct, policy violations, attendance concerns, workplace conflict, and performance issues
• Collect employees' statements, supervisors, witnesses, clients, and other stakeholders to gather facts and determine appropriate resolutions
• Prepare detailed investigative summaries, findings, recommendations, employee statements, and supporting documentation for HR leadership
• Maintain employee relations case files and investigative documentation with discretion
• Provide guidance to leaders regarding corrective actions, employee performance concerns, and HR best practices
• Provide guidance to ensure adherence to federal, state, and local employment laws, company policies, and client requirements
• Serve as a resource to managers and employees by directing FMLA, ADA, Leave of Absence (LOA), military leave, reasonable accommodation, and other protected leave inquiries to the appropriate internal departments while ensuring timely coordination and communication
• Partner with internal HR departments to resolve complex employee issues while minimizing organizational risk
• Develop and facilitate Human Resources training sessions for new and existing managers on policies, employee relations, documentation, and best practices
• Participate in special HR projects and lead organizational initiatives to support business objectives and operational efficiency
• Assist with continuous improvement efforts by identifying process enhancements and recommending HR best practices; developing process improvement plans, and lead implementation to resolve deficiencies
• Investigate payroll discrepancies, pay corrections, overtime concerns, timekeeping issues, and employee compensation matters while partnering with Payroll to ensure accurate and timely resolution
• Process employee status changes including transfers, separations, organizational changes, and other HR transactions utilizing AD-X, Win Team, iCIMS, and other HR systems
• Assist with unemployment claims, employment verifications, and HR compliance documentation
• Maintain accurate employee records and HR documentation while ensuring compliance with company policies
• Review pre-employment background screening results and adjudicate cases in accordance with company policy, client requirements, and applicable laws
• Evaluate criminal history, motor vehicle records (MVRs), and other screening results to determine employment eligibility while ensuring consistency and compliance
• Partner with Recruiting Manager and HR leadership to communicate adjudication decisions and resolve complex background screening issues
• Maintain adjudication records and documentation while ensuring compliance with the Fair Credit Reporting Act (FCRA), company policies, and client requirements
• Partner with Operations leadership to provide proactive HR support across assigned business regions and multiple states
• Build collaborative relationships with managers to support operational effectiveness and consistent HR practices
• Serve as a liaison between Operations and Corporate HR departments, including Payroll, Benefits, Leave Administration, Workers' Compensation, Recruiting, Legal, and other internal departments to resolve employee and operational issues
• Manage multiple priorities while meeting deadlines in a fast-paced, high-volume environment
• Provide guidance to managers regarding company policies, workplace investigations, documentation standards, employee relations, and…