Specialist, HR Admin - Global Industrial

Job Summary The Specialist, HR Admin is a frontline HR Operations team member responsible for delivering responsive, accurate, and professional support to Motion employees, managers, and HR partners across North America. The role serves as a primary point of contact for HR inquiries and requests, assists customers with Workday navigation and HR processes, and completes assigned employee lifecycle and administrative transactions accurately and on time.

Responsibilities span case management, pre-employment and onboarding support, employee and position data changes, employment and income verification, unemployment administration, records support, and other assigned HR services. The Specialist documents and manages requests in Service Now, uses approved knowledge and procedures to resolve questions at the earliest appropriate point, safeguards confidential employee information, and escalates complex or sensitive matters when needed.

Working in a high-volume shared services environment, the Specialist combines superior customer service, attention to detail, sound judgment, and reliable follow-through to create a consistent employee and manager experience.

Key Responsibilities Frontline Customer Service
· Serve as a primary point of contact for employee, manager, and HR partner inquiries received through phone, email, Service Now, or other supported channels.
· Deliver professional, responsive, and service-focused support while demonstrating active listening, sound judgment, clear communication, and reliable follow-through.
· Use approved policies, procedures, knowledge articles, and job aids to answer general HR questions and resolve requests at the earliest appropriate point of contact.
· Assist employees and managers with Workday navigation, employee and manager self-service, forms, policies, and other HR resources without completing actions that remain the customer’s responsibility.
· Explain requirements, next steps, expected timing, and request status clearly, and refer or escalate complex, sensitive, or out-of-scope matters through established channels.

Case & Request Management
· Create or update a Service Now case for each supported inquiry or request, accurately documenting the issue, actions taken, required information, resolution, and customer communication.
· Own assigned cases through resolution or appropriate handoff, ensuring timely follow-up, accurate routing, and adherence to service-level expectations.
· Review assigned work queues and priorities, address aging items, and communicate barriers, recurring issues, or emerging risks to the manager.
· Coordinate with HR Operations, Payroll, Benefits, Leave, Talent Acquisition, People Systems, HR partners, and other teams to support connected and timely resolution.
· Protect employee privacy and maintain the confidentiality and security of personal, employment, payroll, and business information. Employee Lifecycle Transaction Processing
· Process assigned employee lifecycle and HR administrative transactions in Workday and related systems accurately, completely, and within established turnaround times.
· Support pre-employment and onboarding administration, including required approvals, background checks, drug screens, onboarding activities, and status communication to the appropriate stakeholders.
· Process employee and position-related changes, including hires and rehires, pay, job, location, status, transfer, termination, organization, and position-management updates within assigned authority.
· Validate requests and supporting documentation against approved procedures, required approvals, data standards, and control requirements before processing.
· Perform transaction checks and follow established controls to maintain data integrity…