Health & Welfare Benefits Manager - Global Industrial

The Health & Welfare Benefits Manager is responsible for the design, administration, compliance, vendor management, and continuous improvement of the Company's health and welfare programs in the US, Canada and Mexico. This role serves as the subject matter expert for medical, prescription drug, dental, vision, life insurance, disability, wellness, and leave programs. The Health & Welfare Benefits Manager collaborates closely with Human Resources Shared Services, Payroll, Finance, Legal, and external partners to deliver competitive, compliant, and cost-effective benefits that support employee well-being, attraction, engagement, and retention.

The Health & Welfare Benefits Manager is responsible for the design, administration, compliance, vendor management, and continuous improvement of the Company's health and welfare programs in the US, Canada and Mexico. This role serves as the subject matter expert for medical, prescription drug, dental, vision, life insurance, disability, wellness, and leave programs. The Health & Welfare Benefits Manager collaborates closely with Human Resources Shared Services, Payroll, Finance, Legal, and external partners to deliver competitive, compliant, and cost-effective benefits that support employee well-being, attraction, engagement, and retention.

• Manage the administration and ongoing effectiveness of all health and welfare benefit programs, including medical, prescription drug, dental, vision, disability, wellness, and leave programs.
• Manage the strategy, administration, vendor management, and continuous improvement of the Company's wellbeing program, including physical, emotional, financial, and social wellbeing initiatives.
• Integrate wellbeing strategies with health management, preventive care, disease management, and overall benefits initiatives to support a healthier workforce.
• Assist in leading annual benefit planning, renewals, and open enrollment activities, including project management, employee communications, testing, and implementation.
• Partner with brokers, consultants, carriers, and third-party administrators to evaluate plan performance, service levels, and cost management opportunities.
• Analyze claims, utilization, employee feedback, and market trends to identify recommendations that enhance employee experience and optimize benefit investments.
• Ensure compliance with all applicable federal, state, and local regulations, including ERISA, ACA, HIPAA, COBRA, FMLA, and Section 125 requirements.
• Coordinate required regulatory filings, notices, audits, and documentation related to health and welfare programs.
• Manage vendor relationships and hold partners accountable for service delivery, operational performance, and contractual obligations.
• Develop and deliver employee communications, educational materials, and resources to improve benefits understanding and engagement.
• Partner with HRIS, Payroll, and Benefits Operations teams to ensure accurate eligibility, enrollment, deductions, and reporting processes.
• Support annual budgeting and forecasting activities by monitoring benefit costs and financial performance.
• Develop metrics, dashboards, and presentations for HR leadership to evaluate program effectiveness and support decision-making.
• Act as a point of escalation for complex employee benefit issues and ensure timely resolution.
• Identify and implement process improvements that enhance operational efficiency and the employee experience.
• Oversee the administration and governance of participant benefit appeals, ensuring timely review, thorough investigation, accurate interpretation of plan provisions, and preparation of Committee materials and appeal determinations in accordance with plan documents and applicable regulations.