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Device Test Engineer
Job in
Birmingham, Jefferson County, Alabama, 35275, USA
Listed on 2026-01-26
Listing for:
Brighton Solutions
Full Time
position Listed on 2026-01-26
Job specializations:
-
IT/Tech
Technical Support, Hardware Engineer, Systems Engineer -
Engineering
Technical Support, Hardware Engineer, Systems Engineer
Job Description & How to Apply Below
- Diagnose, troubleshoot and identify solutions to software and hardware issues for voice and data services
- Ask customers targeted questions to quickly understand the root of the problem
- Talk customers through a series of actions, either via phone, email or chat, until they have solved a technical issue
- Provide prompt and accurate feedback to customers
- Prioritize and manage several open issues at one time
- Document technical knowledge in the form of notes and manuals
- Conduct product validation of products
- 2 to 3 years of LTE Device Testing experience
- Strong Android debugging skills, including usage of ADB
- Strong device debugging skills, including the usage of QXDM
- Strong LTE technical skills
- Communication and interpersonal skills
- Aptitude for understanding how wireless technology products and solutions can be applied towards a customer base.
- Ensure customers using products have quick resolution to recurring hardware and software issues.
- Escalate issues to management that need executive attention
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