EDI Communications Technician

Overview

The ECS EDI Communications Technician’s primary responsibility is to work on all types of EDI communications. The Technician will primarily set up new AS2 servers and create, install, and test McLeod and EDI partner AS2 certificates. As AS2 certificates expire, the technician will coordinate the testing and the timing of the switch live, and handle troubleshooting of communications support issues as part of the group.

The role also involves onboarding new customers and trading partners, upgrading EDI/AS2 modules in development and production environments, and creating or updating documentation as requested.

• Takes lead on onboarding new customers AS2
• Onboarding new trading partners
• Generate new AS2 certificates for customers and coordinate renewal with each AS2 trading partner
• Work with customers’ trading partners to renew their AS2 certificates when they expire
• Perform customer upgrades for the EDI and AS2 modules in development and production environments
• Work with internal and external customers to troubleshoot EDI communication issues
• Manage the EDI developer support queue
• Troubleshoot communications and non-communication related support items
• Monitor the EDI Dev queue on a daily basis
• Create and maintain AS2 SOPs and other documentation as requested
• Generate SFTP public/private keys for new EDI SFTP implementations and work with the trading partner to establish the secure connection

• Ability to learn internal software and systems
• Strong oral and written communication skills
• Ability to manage competing projects and priorities effectively
• Ability to collaborate with internal and external contacts at varying organizational levels
• Independent and Resourceful

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school degree or equivalent and a minimum of 2 years of EDI, transportation, or software industry experience, required
• Minimum of one year of experience providing customers with technical software support, preferred
• Working knowledge of the transportation industry, preferred
• Intermediate knowledge of Microsoft Office Suite
• Experience with AS2 setup and maintenance, required
• Experience with template creation and modifications, a plus

At McLeod Software, we believe that our employees are our greatest competitive advantage. Each employee contributes directly to McLeod Software’s growth and success. With over 650 full-time team members, we’re still growing while staying true to who we are. Our priorities stay where they belong: with our employees, our customers, and the continued growth of our business. When you join McLeod, you’re joining a company that’s built for the long haul—with a clear vision, strong leadership, and a commitment to investing in our people.