Communications Engineer - Telecom

Overview

Pay range: $22.90 - $37.25 / hour

Benefits and perks available for eligible positions include: robust educational assistance programs, generous paid time off, employee assistance and wellness programs, paid parental leave, qualifying employer for the Public Service Loan Forgiveness (PSLF) Program, plus more.

A team of more than 400 professionals,
Health System Information Services (HSIS) works to keep UAB Medicine’s IT systems and infrastructure running smoothly to deliver quality care to our patients. Join our nationally ranked team at UAB Medicine, the No. 1 Best Large Employer in 2021 as ranked by Forbes magazine.

Under general supervision from Manager and Systems Analyst Architect, the Communication Engineer is responsible for successfully executing a diverse range of telecommunications projects related to Nortel, Norstar and Cisco VoIP System deployment and on-going maintenance. Independent judgment and decision-making skills are required.

• Consult with users prior to performing assigned telecommunications service requests to ensure accuracy of work to be performed.
• Assist customers with routine questions. Train customers on Telecom operating procedures for telephones, both wired and wireless, voicemail, Cisco Finesse, Cisco Unified Intelligence Center reporting and various other systems as needed.
• Configure and install fax lines. Install, maintain and repair Paging interface systems.
• Install new telephones (Cisco VoIP/SIP and Meridian) and fax lines by making cross-connects on MDF and IDF and patch panels. This requires a thorough knowledge of the wiring color code. Must be knowledgeable of the various wiring standards. Performs troubleshooting on various telephone systems as needed. Perform moves and changes on telephony equipment as needed.
• Assist with the installation, programming and maintenance of VG310 and VG450 equipment. This includes installing hardware, associated patch panels and running patch cables as needed. Must also assist in performing upgrades and troubleshoot problems as they arise.
• Must be able to work overtime as needed, travel locally as needed, work on-call as needed and perform other related duties as required.

Associate's degree in Information Systems or a related field and two (2) years of related experience required. Work experience may substitute for education requirement.

• Directly related experience supporting an advanced telecommunication system/network.
• Previous experience or training in a networking or telecommunications related field with any of the following:
  Norstar, Nortel, Call Pilot, Meridian Mail, Cisco Unified Call Manager, Unity Connect systems.
• Ability to punch down cross connects on both 66 and 110 blocks.
• Ability to tone cables using a toner/probe.
• Must be a highly detailed oriented individual with proven project management skills.
• Nortel BCM
• Norstar
• Meridian Mail
• Call Pilot
• CUCM 11.x or higher certification
• Unity Connection 11.x or higher certification
• UCCX 11x or higher certification
• Windows certification
• Linux certification
• Ability to sit at a computer for extended periods of time
• Ability to lift and install equipment into network equipment racks
• Available for after hours on call support

We are UAB Medicine, Alabama’s largest and most comprehensive health system, recognized nationally for delivering world-class patient care, pioneering research, and cutting-edge medical education. We proudly serve more than 1.1 million patients each year – from every county in Alabama, all 50 states, and many countries around the world. Our network spans numerous hospitals, emergency departments, more than 67 other sites of care, and a team of over 2,200 physicians.

Our key facilities include UAB Hospital – ranked the No. 1 hospital in Alabama by U.S. News & World Report and home to the state’s only ACS-verified Level I adult trauma center and Magnet-designated hospital – along with UAB Hospital-Callahan Eye and five UAB St. Vincent’s hospitals serving central Alabama.

UAB Medicine offers careers across a wide range of practice environments, from our internationally renowned academic medical center and award-winning community hospitals to our primary and specialty care clinics across the state. Whether you’re seeking the fast-paced learning environment of a tertiary care setting or the close-knit environment of a community facility, there’s a place for you on our team where you can become part of a mission-driven organization committed to delivering life-changing care.

With nearly every medical specialty represented and unlimited opportunities for growth, you’ll find the right fit for your skills and career goals. We care for you by offering comprehensive, industry-leading benefit packages to support the individual preferences and circumstances of our diverse staff.