Sr. Application Administrator

Sr. Application Administrator (Remote)

Discover a career where your work truly matters. Southern Research has been translating science into real-world solutions since 1941. Join our innovative team and enjoy benefits like medical, dental, vision, 401(k) match, life insurance, PTO, an employee assistance program, and more.

The Sr. Application Administrator position is responsible for supporting the implementation, evolution, and maintenance of validated enterprise and laboratory systems used at Southern Research. This role will specifically include support of Southern Research’s Veeva Quality Vault and a subset of other GxP applications/systems used across multiple departments such as Quality, Toxicology, Bioanalytical, and/or Facilities. The Sr. Application Administrator functions as the business point-of-contact for a given software application or system at Southern Research.

They provide advanced knowledge and stewardship with relation to application administration, security controls, system integrations, configuration, and vendor management (where applicable). They aid in deploying new solutions to production and the subsequent support those solutions during the Operational phase of the lifecycle. They are responsible for the overall validated state of the system within a GxP Environment. The position works closely with the business, Validation Analysts, Information Systems, and internal Quality teams at Southern Research.

The Sr. Application Administrator will serve as an expert resource, bringing forth opportunities and other complementary solutions to help support the growth of Southern Research and influence decisions regarding business process changes.

• User Access Management:
  Provision user accounts, assign roles and manage permissions.
• System Configuration:
  Setup and maintain application settings such as security, metadata, and workflows.
• Compliance and Validation:
  Support validation activities, including but not limited to, testing, SOP authorship, and User Training.
• Change Management:
  Facilitate and drive change management activities (including configuration), as necessary.
• Application Support:
  Perform investigation and resolution efforts for technical and business process issues. Communicate issues and resolutions to users, department managers, and other stakeholders. Escalate issues to management, communication and work with application/system vendors as necessary.
• Point of Contact:
  Function as the business and vendor point-of-contact for the system and SaaS deployments.
• System Documentation:
  Maintain the system binder, ensure the documentation generated for the system is compiled and accessible.
• Periodic Review:
  Ensure compliance and overall validated state is maintained during the Operational phase. Document through Periodic Review and other user maintenance activities.
• Identification of data integrity and continuous improvement opportunities.
• Troubleshoot and collaborate with end users and departmental managers.
• Maintain a high-level of functional subject matter knowledge for the assigned applications.
• For Enterprise level systems, a member of system governance boards and working groups, contributing in KPI reviews.
• Perform other duties as assigned.
• Regulatory:
  • Contribute and support computer system validation projects, including application change control as required by GxP, Southern Research policies and procedures.
  • Draft CSV documentation as needed: configuration specifications, functional and user requirements specifications, test scripts, deviations, etc.
  • Perform periodic application review and management of user access.
  • Ensure all application and system documents meets GxP compliance requirements and are audit-ready.
  • Represent the application documentation in client and regulatory audits.
  • Contribute to audit finding responses.
• Information Systems:
  • Establish open communication between the Business, Information Systems and Quality.
  • Triage escalation of technical issues to Information Systems and Management.
  • Create and perform updates to application specific documentation (e.g., System Log, User Lists, etc…).
  • Coordinate…