Systems Administrator Tier 2

Description

Birmingham, AL (Onsite at Client Location)

Lead with excellence. Innovate with purpose. Grow with Data Perk. For more than two decades,
Data Perk has been a trusted technology partner for organizations across the Southeast, delivering secure, scalable, and thoughtfully engineered IT solutions. Our mission is rooted in providing exceptional service through proactive support, simplified technology, and outstanding collaboration with our clients and community. We are seeking an experienced Systems Administrator – Tier 2 Team Lead to support one of our largest clients in Birmingham, AL
. This role combines hands-on Tier 2 technical responsibilities with day-to-day leadership of a small, high-performing support team. This individual will serve as the onsite technical point of escalation, ensure service quality, and help cultivate a culture of excellence, accountability, and continual growth. This role is ideal for a seasoned technician who loves solving complex problems and also thrives in a leadership position—someone who is ready to guide a team, shape client relationships, and represent Data Perk at a high level.

• Provide advanced troubleshooting and resolution for escalated hardware, software, networking, and systems issues
• Manage and maintain servers, workstations, backups, and network infrastructure in accordance with Data Perk standards
• Collaborate closely with the client s management team as well as our internal staff, project teams, and leadership to ensure seamless service delivery
• Support the deployment and configuration of new systems, applications, and security tools
• Ensure documentation is accurate, thorough, and up to date

• Serve as the onsite lead for a dedicated support team at one of Data Perk’s largest client locations
• Provide coaching, mentoring, and daily guidance to Tier 1 and Tier 2 technicians
• Oversee task assignment, prioritization, and workflow management to ensure SLA compliance
• Act as the primary technical escalation point for complex issues and client-impacting events
• Conduct regular check-ins, performance feedback, and help cultivate a culture of continuous improvement
• Partner with Data Perk leadership to identify training needs, process improvements, and efficiency opportunities
• Foster a positive, professional, and solutions-oriented relationship with the client’s key stakeholders
• Lead by example, demonstrating accountability, strong communication, and exceptional customer service

• The opportunity to lead while still engaging in hands-on systems administration
• High visibility at one of Data Perk’s most important client sites
• A leadership role within a company that values innovation, collaboration, and professional growth
• A chance to build a high-performing team and directly influence client satisfaction and service excellence

Other

Essential Duties and Responsibilities:

Basic Networking

• Understand physical network infrastructure and perform cable troubleshooting.
• Identify and explain differences between various types of switches (managed, non-managed, layer 2/3, etc.).
• Demonstrate knowledge of DHCP and DNS, including their roles in network troubleshooting.
• Configure DHCP and DNS on Windows Server, Fortigate, Cisco, and Meraki.
• Navigate Fortinet OS, perform firmware upgrades, and troubleshoot SSL-VPN and client configurations.
• Navigate Meraki controller, troubleshoot SSL-VPN, and manage client configurations.
• Navigate Unifi controller for wireless setup and troubleshooting.
• Test and troubleshoot network faults.
• Create and review work instructions.

Cabling

• Identify various cabling types (Fiber, Cat5-Cat7).
• Recognize basic tools and hardware for cabling (plates, biscuits, fish poles, etc.).
• Terminate Copper Cabling (Jack and RJ45).

Server Administration

• Navigate Windows Server OS and demonstrate knowledge of server roles.
• Troubleshoot Windows Server domains.
• Understand server backups (Altaro), both local and remote.
• Manage file sharing, drive mapping, and server/client relationships.
• Configure and deploy UPS (Power Chute).
• Configure and deploy NAS (Power…