Collaborative Services Product Manager

Georgetown University comprises two unique campuses in the nation’s capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.

The Collaborative Services Product Manager is directly responsible for leading the University’s efforts in the Collaborative space – including, but not limited to, email, calendar and file sharing services. The successful candidate will have a broad knowledge of cloud based collaborative service offerings and in depth knowledge of requirements development. Additionally, they will be able to directly engage internal and external communities to gather information and build compelling business cases for new and exciting offerings.

The Collaborative Services Product Manager works directly with technical staff to translate user requirements into service descriptions. They are also responsible for identifying test scenarios and carrying through those tests when service-impacting changes are made to the product offering. The Collaborative Services Product Manager engages technical writers and training staff to ensure that documentation and instruction are available in a variety of formats to assist university faculty, staff, and students in adapting to changes.

This position reports directly to the Director Collaboration Services. This person will interact with staff, faculty and students at all levels of the University. This includes members of the president’s cabinet, academic leadership, and student leadership. This person will regularly communicate with top decision makers at the Main Campus, Medical Center, Law Campus, and University Services.

• Bachelor’s degree
• 3+ years’ work experience in enterprise product development and executive communication

• Demonstrated ability to develop technical product roadmaps
• Product management
• Demonstrated initiative researching and developing innovations in technology product space
• Business case development, cost analysis

• Multi-functional team leadership
• Executive level communication and business case presentation skills
• Advanced critical thinking and enthusiasm around the Collaborative space

This position has been designated as Hybrid. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position’s mode of work designation. Complete details about Georgetown University’s mode of work designations for staff positions can be found on the Department of Human Resources website: (Use the "Apply for this Job" box below)..

$54,616.00 - $

Compensation is determined by a number of factors including, but not limited to, the candidate’s individual qualifications, experience, education, skills, and certifications, as well as the University’s business needs and external factors.

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