Systems Support Analyst

We are seeking a highly motivated and technically skilled Systems Support Analyst to deliver enterprise-level IT support in a fast-paced, field-driven environment. This role is critical to ensuring operational continuity by providing responsive, high-quality technical support while maintaining the security, reliability, and integrity of the IT infrastructure.

As a primary point of contact for IT support, you will be responsible for triaging, troubleshooting, documenting, escalating, and resolving a wide range of technical issues across hardware, software, networks, cloud platforms, and enterprise systems. This is a hands‑on role combining remote support with on‑site execution and onboarding activities, ideal for professionals who thrive in dynamic, service‑oriented environments.

• Serve as a primary IT support contact for enterprise users via ticketing systems and direct support channels
• Diagnose, troubleshoot, and resolve issues across Windows environments, O365, cloud platforms, and enterprise applications
• Provide on‑site IT support including onboarding, hardware deployment, AV setup, and workstation configuration
• Support Active Directory, identity access management, security controls, and user provisioning
• Perform advanced troubleshooting across networks, servers, connectivity, and enterprise infrastructure
• Document incidents, solutions, and technical procedures for knowledge base development
• Collaborate with internal IT teams for escalations, root cause analysis, and system improvements
• Support IT asset management, device lifecycle processes, and system integrations
• Maintain high standards for security, compliance, and data integrity

• Associate’s degree in Information Technology or equivalent professional experience
• 3+ years of hands‑on IT support experience across multiple technical disciplines
• Experience supporting Windows environments and Microsoft 365 (O365) platforms
• Strong understanding of network architecture, security fundamentals, and enterprise IT operations
• Experience with remote troubleshooting and enterprise‑scale support environments

• Active Directory, SCCM, Power Shell, RDP, Ps Exec
• Cisco and Fortinet networking technologies
• Service Now or enterprise ticketing systems
• Asset management platforms and ITSM tools
• SharePoint, Excel, Access, Printer Administration
• Monitoring and infrastructure tools (PRTG, Net Box, Putty)

• CompTIA A+, Network+, Security+
• Microsoft MS900 or equivalent
• Other relevant IT or cloud certifications

• Ability to perform on‑site technical work including lifting equipment, installing hardware, troubleshooting peripherals, and supporting AV systems

At Seneca Resources, we are more than just a staffing and consulting firm, we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact.

When you work with Seneca, you’re choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. We take the time to understand your goals and match you with roles that align with your skills and career path. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way.

committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.