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HelpDesk/Support Technical Support IT Support Desktop Support

IT Helpdesk Technician — End-User Support Pro

Job in Birmingham, Jefferson County, Alabama, 35275, USA
Listing for: Books A Million
Full Time position
Listed on 2026-02-15
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support, IT Support, Desktop Support
Salary/Wage Range or Industry Benchmark: 60000 USD Yearly USD 60000.00 YEAR
Job Description & How to Apply Below
A leading retailer in Birmingham, Alabama is seeking an IT Helpdesk support specialist. The role involves troubleshooting hardware and software issues for end-users in a call center environment. Candidates must possess a high school diploma and ideally have some prior experience in an IT Helpdesk setting. Excellent communication and customer service skills are essential. Responsibilities include using ticket tracking software to document issues and providing assistance to end-users.

A detailed-oriented approach and problem-solving aptitude are necessary for success in this position.
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