Service Desk Technician

Description

One of TEKsystems' clients, a company headquartered in Birmingham with locations across the country, is looking for a Service Desk Technician. The IT Service Desk is the first line of support for the company's internal end users. Service Desk Specialists are responsible for escalations from technicians to resolution or elevating to Tier 3 support. Additional responsibilities would include support and adoption of the Microsoft 0365 offerings.

The candidates are expected to service over 1600 employees, dozens of applications, and thousands of endpoints. 3‑5 years IT Service Center experience. Advanced knowledge of supporting cloud‑based applications. 3‑5 years User Management, Azure Active Directory, identify password related issues and provide resolution. Experience in remote technical support via telephone in a service/call center environment. First and second level laptop/desktop/application installation/OS configuration, administration, and troubleshooting skills.

Application software (including Office 365) and Intune. Ability to multitask handling tickets, chats, and calls. First/Second line business application support and triage. ITSM, ITIL.

• Help desk
• Help desk support
• Troubleshooting
• Customer service
• Service desk
• Active directory
• Office 365
• Technical support
• Ticketing system
• Password reset
• Service Now
• Hardware
• VPN
• Windows 10

This role is 100% onsite in Birmingham, AL. There is actually a second opening as the ideal group consists of one mid‑to‑senior level technician and two "greener" candidates.

Intermediate Level

This is a Contract to Hire position based out of Birmingham, AL.

The pay range for this position is $25.00 - $27.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Final date to receive applications:
This position is anticipated to close on Feb 20, 2026.

This company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.