Technical Engineer II

In Information Technology Support at Main Campus Park Place North

Work schedule will be Full-time on the Day Shift shift, Weekday Standard M-F.

Summary:

The Technical Engineer II position will manage and service a large scale of endpoint devices such as desktops, laptops and VDI devices and will participate in the recommendation, ordering, and testing of future software/hardware to increase productivity. The individual in this position must be able to understand and implement endpoint user controls for many devices using group policies and be proficient in several management consoles essential for desktop trouble shooting and management.

The individual in this position must be highly motivated, a self-starter, organized, able to multi-task and able to work in a fast paced IT environment. A high level of technical problem solving skills, strong customer service skills, excellent verbal and written skills, the ability work well with team members and customers throughout the organization is required. Being on-call periodically and assisting with mid to major go-lives and system upgrades after regular business hours will be required.

Other information:

• Competent working knowledge of the following enterprise systems (Active Directory, VMWare Horizon View Client, Groups Policy, Ivanti ticketing)
• Additional Skill preferred but not required: (App Sense or something comparable, Microsoft Print Management, Trend Micro Anti-virus software, DNS, Bomgar Remote Access Tool something comparable, VMWare Horizon Administrator View, Citrix, End-Point Security, SCCM)
• Must have extensive Windows-based personal computer knowledge with a background in system hardware.
• PXE Boot Server experience is a plus

• Associate Degree in Computer Science or related field required or a valid combination of education/experience/certification in lieu of degree will be considered.

• 4 years of experience of desktop / laptop system imaging (Windows 7 and greater)
• 4 years of experience with Microsoft Office troubleshooting
• 4 years of experience with Microsoft Virtualization Application, EMCO MSI Builder, and other application packing tools
• 4 years of working in a large corporate enterprise environment is a plus
• 4 years of experience with apple and android devices / OS

• Microsoft Certified Professional (MCP) preferred
• CompTIA A+ Certification preferred
• Desktop Support Technician Certification preferred
• VCA (VMWare Certified Associate) preferred

Information Technology Support provides first line support for end users experiencing technical or service-related issues for the organization. This support also entails answering questions, troubleshooting issues in a timely manner so there is no impact on patient care. Tickets are entered for issues, and incidents that cannot be resolved first call and ensuring they are resolved or escalated appropriately. The goal is to provide positive end user support experience that is prompt, courteous, and effective.