TES IT Support - School of Architecture, Planning and Landscape Architecture

TES IT Support - School of Architecture, Planning and Landscape Architecture

Position Title TES IT Support - School of Architecture, Planning and Landscape Architecture

Estimated Hours Per Week 40

Anticipated Length of Assignment May 2025

Job Summary This position provides and delivers advisory/technical assistance to employees and students to guarantee swift resolution of issues. This position will also offers aid for in-class technology, student computers, printer systems, plotters, and faculty tech needs, encompassing the setup and tuning of classroom elements as well as the configuration and diagnostic of client hardware. Alongside this, the role will collaborate with the APLA End Point Support Analyst to identify technological challenges and devise solutions aligning with the School’s objectives.

Temporary Employment Services (TES), a unit of the Auburn University Department of Human Resources, is an in-house support center established to meet the temporary employment needs of the university. TES provides qualified and dedicated temporary employees in a wide variety of occupations to meet the staffing needs throughout the campus. Temporary employees are hired for a variety of reasons with the most common being:

• Assistance in the place of a regular employee who is absent for a specified period of time
• Additional assistance during periods of abnormal or peak workloads
• Assistance with special projects
• Seasonal work

If you are looking for an employment opportunity, TES is a great way to showcase your professional skills and assist Auburn University while gaining valuable work experience within higher education.

AU students are not eligible for TES .

Essential Functions The role involves providing support to both employees and students for desktops/printers/plotters along with classroom technology, which encompasses:

• Upkeep of classroom technology; this includes updating workstations, maintaining projectors, and addressing issues during system downtime.
• Identifying the root causes of issues by conversing with users and collaborating with internal support teams or vendors to rectify these issues.
• Replenishing consumables in our array of printing areas when depleted, which includes large format plotters.
• Offering immediate technical help to students and staff during business hours for software and equipment crashes.

Why Work at Auburn?

Minimum Qualifications

• Associate’s degree in information technology or similar field
• Excellent writing and communication skills
• Background in IT

Desired Qualifications

Software Experience

• CAD Software
• 3D Modeling Software
• Office 365
• MMD Management (Jamf or InTune)
• An understanding of Enterprise Networks (Active Directory)

Hardware Experience

• Windows and MacOS
• Large Format Plotters
• Laser Printers
• 3D Printers
• Laser Engraving Systems

Salary Range $20.00/hour

Work Hours 7:45am - 4:45pm

City position is located in Auburn

State position is located in Alabama

Posting Date 08/26/2024

Equal Opportunity Compliance Statement AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION / EQUAL OPPORTUNITY EMPLOYER. It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. The Office of AA/EEO strives to ensure an inclusive and equitable working, living, and learning environment for members of the Auburn University community.

Please visit their website to learn more.

Required fields are indicated with an asterisk (*).

• * Please select how you first became aware of this opportunity. Your response helps us determine how we can more effectively reach our candidates.
• * Do you have an Associate’s degree in information technology or similar field?