IT Support

Birmingham, AL, USA
• Full time

Under close supervision the IT Help Desk I provides the field with what they need to safeguard the integrity and security of Motion's IT infrastructure and environment. They run the primary point for the enterprise and are charged with triaging, troubleshooting, documenting, communicating, escalating, advocating for, and resolving a wide range of IT issues.

• Develop knowledge of technical support solutions and learn to identify more unusual problems with desktop, laptop, and networked systems.
• Field IT support calls and tickets.
• Provide IT support and onboarding related tasks and projects.
• Research, document, and troubleshoot advanced issues.
• Perform other duties as assigned.

Typically requires a bachelor's degree and zero (0) years of related experience or an equivalent combination.

• Proven ability to operate as a primary contact for a wide range of IT support issues.
• Ability to adapt to new challenges, identify and evaluate potential impact and prioritize accordingly.
• Ability to digest, understand and apply new technical information and concepts quickly.
• Ability to communicate clearly across multiple mediums with endpoints possessing a wide range of technical understanding to organize efforts to resolve issues.
• Experience with Cisco and Fortinet network gear and operations, Net Box, PRTG, Putty, CUCX, CUCCX, RDP, VOIP, Service Now, Asset Management, ISE, iBoss, Active Directory, Any Connect, PsExec, Power Shell, SharePoint, Printer Admin, Access, Excel, SCCM, iOS, Android and MDM a plus.
• Excellent written and verbal communication skills.
• Developed customer service skills.
• Intermediate technical skills.

Understands potential to be required to be on‑call on nights or weekends or work weekends and night shifts.

None required.

No Supervisory Responsibility

No

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Where permitted by applicable law, successful applicants must be fully vaccinated against COVID-19 prior to start date. COVID‑19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to start date.