IT Equipment Services Technician

About The Job

IT-Equipment Services Technician provides front-line technical support for Books-A-Million employee issues related to desktop systems, enterprise applications, user access, and corporate infrastructure. The technician ensures a high level of service delivery while maintaining system reliability and supporting day‑to‑day business operations.

IT-Equipment Services Technician

On-site role located in Birmingham, AL corporate offices.

This role is responsible for resolving end‑user issues via phone, email, and ticketing system. The technician will provide excellent customer service in a cross‑functional environment to provide technical support for business operations.

• Provide Tier 1 troubleshooting and resolution for Windows/iOS devices, other IT hardware, Microsoft 365, and other corporate business applications.
• Assist with Active Directory / Azure AD (password resets, account access, etc.).
• Provide basic network fundamentals support.
• Configure and support Windows/macOS, iOS, printers, and other IT equipment.
• Perform routine administrative tasks including user provisioning, license assignment, mailbox access, and file/share permissions.
• Support device deployment and endpoint management using tools such as Intune.
• Execute onboarding and offboarding processes.
• Escalate unresolved or complex issues to Tier 2/support teams.
• Support network and system administrators as needed.
• Track and update ticket queues and contribute to knowledge base documentation.
• Maintain accurate asset management databases for all IT equipment, including managing business cellular accounts.
• Support basic IT security practices (MFA, phishing awareness).
• Assist with Teams conference rooms and AV technology as needed.
• Provide excellent customer‑focused support to all end users and customers.

• High School diploma or GED required.
• Previous experience in an IT support environment.
• Strong troubleshooting and problem‑solving skills.
• Excellent communication and customer service orientation.
• Excellent organizational skills.
• Proficiency in Windows OS, Microsoft 365, Active Directory/Azure AD, and network fundamentals.
• CompTIA A+ certification.

• Occasional travel between Birmingham corporate office locations.
• Ability to lift objects up to 25 lbs.

• Competitive compensation and performance‑based incentives.
• Medical, dental, and vision insurance.
• Paid time off (PTO) and paid holidays.
• Employee discounts on books and other products across stores.
• 401(k) plan and company contributions.

Books‑A‑Million is an equal opportunity employer committed to fostering a diverse, inclusive, and welcoming workplace. We celebrate and embrace differences, and we strive to create an environment where every individual feels valued and empowered. We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law.

All qualified applicants will receive consideration for employment without regard to their background or personal characteristics. We are dedicated to creating a culture of respect, equity, and opportunity for all employees, and we encourage individuals from all backgrounds to apply.