IT Helpdesk​/Systems Hardware

Enjoy onsite work with a team, have scripting experience and live in the Birmingham area? We have an IT System Support Analyst opening that might be a fit. In this role you will work the ticket cue, help with end of lease and answer incoming calls. There are in person duties with end clients and the potential to assist with telecommunication projects.

Contract Duration: 6 months +

• High School diploma or equivalent, college degree preferred.
• 2-4 years' experience installing, configuring and resolving complex PC support issues.
• Strong customer service skills and good verbal communication skills.
• Strong working knowledge of Microsoft Office applications, Windows, O365, and Active Directory.
• Good analytical/problem‑troubleshooting skills.
• Previous ticketing system experience is nice to have.
• A+ certification and good written skills.
• Scripting or automation of processes, ideally Power Shell.

• Provide first-level support and problem resolution for internal and external customers; point of contact for system-related problems; set up and configure branch and desktop printers; monitor the wide area network.
• Provide excellent customer service.
• Must complete time-critical assignments on time to meet company goals and customer deadlines.
• Understands potential to be required to be on-call on nights or weekends or to work weekend and night shifts.
• Must enter all work into ticketing system.
• Must comply with all policy and procedures of the company.
• Complete assigned tasks as directed by the System Support Manager.
• Install and configure replacement PCs and peripherals.
• Perform physical duties related to PC deployments and repair (crawling under desks, packing/unpacking PCs, shipping hardware).
• Provide support for PCs, printers, scanners, aircards, and PDA devices.
• Assist the LAN/Server department with research and evaluation on a wide range of current and new PC products and technical information.
• Perform on-sight technical PC support for corporate personnel.
• Ensure compliance with the company's Performance Standards, with proper recognition of investment for long-term growth.
• Recommend products as required and in accordance with policies.