More jobs:
Technology Solutions Coordinator
Job in
Birmingham, Jefferson County, Alabama, 35213, USA
Listed on 2026-05-16
Listing for:
Alabama Department of Education
Full Time
position Listed on 2026-05-16
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
JOB DESCRIPTION
TITLE:
Technology Solutions Coordinator
SPECIALTY:
Help Desk Operations, Ticketing Management, and Student Information Systems
REPORTS TO:
Director of Technology
QUALIFICATIONS:
* Experience with current Windows, Chrome
OS, and Apple operating systems.
* Experience with configurations and troubleshooting hardware such as laptops, iPads, Chromebooks, displays, and printers.
* Experience providing direct technical support to teachers, employees, and parents to support student success.
* Experience with writing technical documentation.
* Experience maintaining and navigating ticketing systems and student information systems.
* Experience troubleshooting technical issues and conducting effective research to resolve problems.
RESPONSIBILITIES:
* Provide technical support in all areas deemed necessary by the Director of Technology, Project Manager, and Network Administrator.
* Serve as a point of contact for employees and parents regarding technical issues via phone, email, or help ticket system.
* Assist with various software applications, and accounts as assigned.
* Manage and maintain the department ticketing system, ensuring all issues, status updates, and resolutions are properly reported, recorded, and documented.
* Route or assign help tickets to the correct personnel within the technology department and follow up on ticket status to ensure resolution in a timely fashion.
* Document and follow up on internal and external communication in regards to help tickets.
* Assist with asset inventory and documentation.
* Assist in updating student and parent information in the Student Information System (SIS) to ensure data remains current.
* Set up, troubleshoot, install, and/or move equipment in the Central Office as directed by the Director of Technology.
* Maintain technical documentation in all areas of responsibility.
* Participates in the research and development of necessary tools, processes, and documentation needed to maintain movement towards current strategic goals of the district.
* Other duties as assigned by the Director of Technology.
TERMS OF EMPLOYMENT:
Twelve months (240 days) annually.
EVALUATION:
Performance will be evaluated in accordance with Board policies on evaluation of professional personnel.
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