RMS Architect

Job Description:

• Lead the end-to-end delivery of RMS implementations, including solution design, system configuration, testing, training, and go-live support
• Possess technical aptitude to configure and implement workflows, forms, and data structures within configurable platforms
• Translate customer business requirements into scalable technical configurations and user workflows
• Oversee RMS implementation across work streams, including integrations and hardware components
• Establish and standardize best practices for RMS delivery across customers
• Facilitate customer workshops to gather requirements, validate workflows, and drive alignment
• Deliver engaging, high-quality training sessions (in-person and virtual) for both technical and non-technical audiences
• Lead product demonstrations, working sessions, and launch events with confidence and clarity
• Support user adoption by translating product capabilities into practical, real-world use cases
• Guide change management efforts to ensure successful product adoption and long-term customer success
• Identify risks, surface issues, and communicate project status effectively to internal and external stakeholders
• Gather customer feedback and partner with Product teams to inform roadmap priorities
• Collaborate cross-functionally with Training, Product, and Project Management teams to ensure successful delivery outcomes

• 2–5+ years of experience as a product consultant, implementation specialist, or in public safety technology
• Technical experience working with configurable or low-code platforms, including form building, workflow configuration, and data modeling
• Ability to translate business requirements into technical solutions and system configurations
• Hands-on experience delivering software implementations from setup through launch
• Familiarity with Agile and/or Waterfall project management methodologies
• Demonstrated experience leading or supporting customer-facing implementations, including application setup, configuration, and go-live support
• Experience designing and delivering structured training programs for diverse audiences
• Ability to tailor training content to both technical and non-technical users
• Comfortable facilitating live sessions, workshops, and launch events
• Dynamic communicator with the charisma and presence to energize a room and deliver compelling presentations
• Ability to navigate challenging customer dynamics, including resistance to change and competing stakeholder priorities
• Strong interpersonal skills and emotional intelligence
• Demonstrated ability to take ambiguous requirements and turn them into clear, actionable workflows.
• Proficient in tools such as PowerPoint, Excel, and Microsoft Suite
• A college degree from an accredited institution.

• Applicants must be authorized to work for any employer in the country in which the role is being hired.
• We are unable to sponsor or take over sponsorship of an employment visa at this time.
• Mark
  43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all.
• We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely.
• Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team.