Technical Engineer II

Information Technology Support – Main Campus Park Place North

Work schedule:

Full-time, Day Shift, Weekday Standard M–F.

The Technical Engineer II position will manage and service a large scale of endpoint devices such as desktops, laptops and VDI devices and will participate in the recommendation, ordering, and testing of future software/hardware to increase productivity. The individual must be able to understand and implement endpoint user controls for many devices using group policies and be proficient in several management consoles essential for desktop troubleshooting and management.

The role requires strong technical problem‑solving skills, excellent customer service skills, and the ability to work well with team members and customers throughout the organization. The position includes on‑call responsibilities and support for mid to major go‑lives and system upgrades after regular business hours.

Competent working knowledge of the following enterprise systems:
Active Directory, VMWare Horizon View Client, Group Policy, Ivanti ticketing. Additional skills preferred (but not required):
App Sense or comparable, Microsoft Print Management, Trend Micro Anti‑virus, DNS, Bomgar Remote Access Tool, VMWare Horizon Administrator View, Citrix, End‑Point Security, SCCM. Must have extensive Windows‑based PC knowledge with a background in system hardware. PXE Boot Server experience is a plus.

• Associate Degree in Computer Science or related field required; or a valid combination of education/experience/certification in lieu of a degree will be considered.

• 4 years of experience in desktop/laptop system imaging (Windows 7 and greater).
• 4 years of experience in Microsoft Office troubleshooting.
• 4 years of experience in Microsoft Virtualization Application, EMCO MSI Builder, and other application packing tools.
• 4 years of experience in a large corporate enterprise environment is a plus.
• 4 years of experience with Apple and Android devices/OS.

• Microsoft Certified Professional (MCP) preferred.
• CompTIA A+ Certification preferred.
• Desktop Support Technician Certification preferred.
• VMware Certified Associate (VCA) preferred.

Information Technology Support provides first‑line support for end users experiencing technical or service‑related issues for the organization. This support entails answering questions, troubleshooting issues promptly to avoid impact on patient care, entering tickets for unresolved incidents, and ensuring appropriate escalation. The goal is to provide a positive end‑user support experience that is prompt, courteous, and effective.