Director, IT Field Services & Infrastructure

Georgetown University comprises two unique campuses in the nation's capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C.

Director, IT Field Services & Infrastructure, University Information Services provides strategic leadership and operational oversight for the delivery of high-quality technical support and infrastructure maintenance across the Hilltop and Capitol campuses. This role ensures that the university’s physical IT presence—including hardware deployment, onsite troubleshooting, and local infrastructure health—aligns with the academic and administrative mission of the institution and oversees a team of specialized engineers to maintain seamless service continuity.

• Leading and developing a team of seven IT Smart Hands Engineers across multiple campus locations.
• Overseeing the deployment, maintenance, and retirement of desktop, classroom, and infrastructure hardware.
• Developing and maintaining Service Level Agreements (SLAs) for on-site technical support.
• Collaborating with Network and Systems teams to support physical infrastructure "hands‑on" requirements.
• Managing vendor relationships and procurement for field service equipment and supplies.
• Implementing standardized workflows for hardware provisioning and asset management.

The Director reports to the Senior Director, Infrastructure Operations and serves as a critical bridge between central IT strategy and the daily technical needs of the University community. The position supervises seven IT Smart Hands Engineers, providing mentorship, performance management, and technical escalation support. By ensuring robust field services, this role directly influences the productivity of faculty, staff, and students, thereby supporting Georgetown University’s commitment to academic excellence and research innovation.

• Minimum Education:
  
  Bachelor’s Degree in Information Technology, Computer Science, Business Administration, or a related field.
• Minimum Experience:
  
  7–10 years of progressive experience in IT operations or field services, with at least 3–5 years in a supervisory or leadership capacity.
• Technical
  
  Qualifications:
  
  Proficiency in ITIL framework (Certification preferred), project management methodologies, and extensive knowledge of enterprise hardware environments (Windows, macOS, AV systems, and network cabling).
• Preferred Qualifications:
  
  Master’s degree; experience in a Higher Education environment; PMP or CompTIA certifications.

On‑Campus.

$80,429.00 - $

Georgetown University offers comprehensive and competitive benefits including medical, dental, vision, disability, and life insurance; retirement savings; tuition assistance; work‑life balance benefits; employee discounts; and voluntary insurance options.

GU is an Equal Opportunity Employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to age, citizenship, color, disability, family responsibilities, gender identity and expression, genetic information, marital status, matriculation, national origin, race, religion, personal appearance, political affiliation, sex, sexual orientation, veteran status, or any other characteristic protected by law.