End User Computing; EUC Engineer

Position: End User Computing (EUC) Engineer
Thank you for your interest in a career  Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

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* Job Description:

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* At Regions, the End User Computing (EUC) Engineer is responsible for designing, implementing, and maintaining desktop solutions that leverage various technologies and platforms. This role collaborates with cross-functional teams to understand business requirements, design scalable and secure architectures, and ensure a smooth deployment and operation of desktop environments.

** Responsibilities*
* + Designs end-to-end desktop solutions by analyzing business requirements, assessing existing infrastructure, and delivering scalable, secure, and high-performance architectures

+ Designs and integrates application and desktop products, including virtual apps and desktops, to provide comprehensive and cohesive desktop solutions

+ Configures and manages virtual machines, session hosts, virtual networks, and storage to create and maintain virtual desktop environments

+ Ensures proper image management, user profile management, and application delivery mechanisms

+ Designs and configures network connectivity between on-premises infrastructure and cloud serves, including network security measures, such as firewalls, VPNs, and load balancers, to ensure secure and efficient data transfer

+ Optimizes desktop environments for performance, scalability, and user experience

+ Monitors and tunes resource allocation, load balancing, and network bandwidth to ensure optimal performance

+ Implements security measures, including data encryption, access controls, and compliance requirements, to protect desktop environments and ensure compliance with industry regulations and organizational policies

+ Designs and implements high availability and disaster recovery solutions to minimize downtime and data loss

+ Creates redundancy mechanisms, backup strategies, and failover mechanisms to ensure business continuity

+ Assist with the set-up of monitoring tools and processes to proactively monitor desktop infrastructure

+ Identifies and troubleshoots performance issues, system errors, and network connectivity problems to maintain a stable and reliable environment

+ Creates design documentation, implementation guides, and operational procedures, policy documents and controls

+ Leads and coordinates with cross functional teams, to design and provide a timely resolution to all escalated issues related to the service.  These cross functional teams include among others, support teams, agent owners, security and network teams and application SME's

+ Writes, tests, validates, and installs packages for software upgrades/patches

+ Provides support for incidents and problems escalated from our tier 1 and 2 support teams with a particular focus on PC hardware, operating systems, peripherals, and other issues

** Requirements*
* + Bachelor's degree in computer science, information technology, or a related field and four (4) years designing and implementing desktop solutions

+ Or High School Diploma/GED and eight (8) years designing and implementing desktop solutions

+ Experience in network design, including connectivity options, firewalls, VPNs, and load balancers

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